Jordan Seidenman
Glen Burnie,MD
Summary
Dynamic Service Lane Manager with a proven track record at DARCARS, excelling in budget management and team leadership. Enhanced customer satisfaction through effective service coordination and staff development, achieving a sub-$1k vehicle reconditioning average. Adept at implementing sales strategies and fostering strong relationships, driving operational success and revenue growth.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Service Lane Manager/MSI Manager
DARCARS
Lanham, MD
06.2025 - Current
- Oversaw daily operations of service lane, enhancing workflow efficiency.
- Trained and mentored team members on best practices in customer service.
- Oversaw scheduling and staffing to meet service lane demands effectively.
- Developed monthly reports on sales figures, inventory levels, and customer satisfaction scores to inform strategic decisions.
- Coordinated budgets for service lane, managing payroll, supplies, and operational costs effectively.
- Collaborated with other service-essential departments to facilitate thorough and cost-effective recon of used vehicles for the used car sales department, resulting in a sub-$1k recon average.
Assistant Service Manager
Safford Brown Toyota
Glen Burnie, Maryland
10.2023 - 06.2025
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
- Communicated with customers in person, by phone, text and email to promote issue resolution and great customer service.
- Utilized strong problem solving skills to resolve customer complaints quickly and efficiently.
- Managed daily operations of the service department including scheduling, staffing, invoicing, and customer intake.
- Advised customers on automotive maintenance and repair services.
- Provided customers correct estimates of maintenance and repair costs.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
Aftermarket Sales Manager
Safford Brown Toyota
04.2023 - 10.2023
- Assisted in training new Customer Relations staff members on proper procedures and protocols.
- Established relationships with key customers to ensure satisfaction with products and services offered.
- Successfully managed a team of aftermarket sales representatives, utilizing effective communication and motivating techniques to drive revenue growth.
- Utilized CRM software to organize customer data, track leads, manage accounts, and generate reports.
- Managed sales team to consistently achieve growth and hit sales targets.
New Car Sales Consultant
Safford Brown Toyota
10.2021 - 04.2023
- Managed complex paperwork for financing, registration, and delivery of vehicles.
- Identified potential customers through cold calling and email campaigns.
- Facilitated smooth handoffs between departments during the transition from sale to delivery.
- Participated in ongoing training sessions regarding new products, services, and industry changes.
- Recommended additional products or services based on individual customer needs.
- Provided exceptional customer service throughout the entire car buying process.
- Maintained a high level of product knowledge to answer customer inquiries.
Firearms Manager
Worth A Shot
07.2020 - 10.2021
- Managed customer service inquiries related to product returns or exchanges due to dissatisfaction or defects.
- Trained new staff members on proper use of firearms, including loading, unloading, cleaning, shooting techniques, and safety procedures.
- Ensured that all applicable taxes were collected during each sale transaction.
- Implemented safety protocols for firearm storage and handling to ensure compliance with state regulations.
- Inspected incoming shipments of guns from manufacturers to ensure accuracy of order fulfillment according to specifications listed in purchase orders.
- Processed payments received from customers via cash, check, or credit cards.
New Car Sales Director
Koons Toyota
07.2019 - 07.2020
- Generated reports on vehicle inventory levels, stock availability, ordering status, delivery dates.
- Monitored customer complaints regarding new cars and worked with management team to resolve issues quickly.
- Provided exceptional follow-up support throughout the entire sales process from start to finish.
- Demonstrated proficiency in new car sales, finance options, and aftermarket products.
- Developed strong relationships with customers through effective communication and problem-resolution skills.
- Maintained accurate records of all sales transactions and customer information.
Product Specialist
Lexington Park Ford & Lincoln
10.2017 - 07.2019
- Presented products to customers through verbal descriptions or demonstrations.
- Reviewed customer orders for accuracy in pricing, quantity and terms.
- Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings.
- Established relationships with key customers, providing personalized service and support.
- Demonstrated ability to stay abreast of changes in automotive industry trends.
Infantryman
U.S Army
12.2013 - 10.2017
- Maintained accountability of assigned equipment and personnel.
- Remained proficient in vast array of weapon systems through live-fire exercises and familiarization.
- Advised and counseled team members individually about progress and job performance.
- Executed directives from superiors to ensure mission success. from superior officers without hesitation or question.
- Managed and organized personnel to ensure successful completion of tasks.
- Led teams through hazardous terrain while maintaining situational awareness.
Infantryman
Camp Casey
10.2012 - 12.2013
- Maintained accountability of assigned equipment and personnel.
- Utilized communication systems to coordinate with squad members during operations.
- Participated in a variety of training exercises to maintain proficiency in infantry tactics.
- Trained and led a team of soldiers in combat operations.
- Reviewed battle plans for accuracy and effectiveness before submission for approval, exhibiting critical thinking abilities.
- Led a team of infantry personnel in combat operations, demonstrating strong leadership and decision-making skills.
Education
High School Diploma -
Pikesville High School
Pikesville, MD01.2009
Skills
- Product knowledge base
- Sales strategies
- Staff development and management
- Negotiation skills
- Exemplary customer service
- Organizational skills and multitasking
- Upselling methods
- Time efficiency techniques
- Service coordination
- Budget management
- Vehicle reconditioning
- Team leadership
Accomplishments
- Documented and resolved complaints and issues derived from various service lane tasks which led to month over month increase in CSI/CSX scores.
- Toyota Certified on all makes and models including Hybrid and EV for Assistant Service Manager knowledge as well as general/specific knowledge relevant to a deeper understanding of common/potential service issues.
- NADA Certified Assistant Service Manager
- Consistently sustained an excellent CSI/CSX rating month over month with no adverse effects on COD hours or Effective Labor Rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
References available upon request
Certification
Certified Assistant Service Manager, Toyota, 2023-2025
Timeline
Service Lane Manager/MSI Manager
DARCARS
06.2025 - Current
Assistant Service Manager
Safford Brown Toyota
10.2023 - 06.2025
Aftermarket Sales Manager
Safford Brown Toyota
04.2023 - 10.2023
New Car Sales Consultant
Safford Brown Toyota
10.2021 - 04.2023
Firearms Manager
Worth A Shot
07.2020 - 10.2021
New Car Sales Director
Koons Toyota
07.2019 - 07.2020
Product Specialist
Lexington Park Ford & Lincoln
10.2017 - 07.2019
Infantryman
U.S Army
12.2013 - 10.2017
Infantryman
Camp Casey
10.2012 - 12.2013
High School Diploma -
Pikesville High School