Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Jordan Selitsky

Jordan Selitsky

Scottsdale,AZ

Summary

Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Public Relations Manager

TLC
Los Angeles, CA
01.2021 - 12.2022
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Consulted with advertising agencies to arrange promotional campaigns in various types of media.
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
  • Built professional relationships with distributors, customers and media staff by attending trade shows.
  • Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing legal processes.

Sales Associate Team Leader

Dillard's Department Store
Scottsdale, AZ
01.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by 97% offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to build rapport and loyalty.
  • Recommended accessories and complementary purchases to boost revenue.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales by offering advice on purchases and promoting additional products.

Senior Sales Account Manager

Loandepot
Chandler, Arizona
02.2020 - 03.2021
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed and implemented comprehensive salesperson training program.
  • Produced contracts, reports, letters, and proposals for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Regional Sales and Marketing Operations Manager

Diamond Resorts
Scottsdale, AZ
08.2018 - 11.2019
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over15 locations per week to manage each store and perform reviews of individual managers and employees.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

National Contract and Credit Manager

Diamond Resorts
Las Vegas, NV
06.2017 - 07.2018
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Reviewed and analyzed loan procedures.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.

Director of Marketing Special Events - West

Diamond Resorts International - Orlando Office
Orlando, FL, FL
11.2016 - 05.2017
  • Created and executed detailed logistical plans for events, allocating resources for backup staffing, emergencies and equitable workload distribution.
  • Worked with industry marketing managers and creative teams to develop demand generation methods for each event.
  • Assisted [Job title] with multiple annual internal events designed with employee satisfaction and professional development needs in mind.
  • Organized and attended annual trade shows and conferences, both for promotional and training purposes.
  • Managed strategic details for trade shows, conferences and recruiting efforts.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Directed marketing projects through conceptual planning, schedule management and final implementation.

Regional Contracts and Financial Manager - West

Diamond Resorts
Scottsdale, AZ
10.2013 - 11.2015
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Managed, supervised and controlled execution of contracts ranging from $[Number] to $[Number].
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Maintained [Software] database for with contract, vendor and customer information.
  • Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.

Executive Assistant to the Chief Executive Officer

Diamond Resorts International - Orlando Office
Orlando, Florida
09.2012 - 09.2014
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Met with top national and international executives on self-designed schedules both monthly and annually.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Senior Mortgage Loan Processor

Mayo Enterprises
Scottsdale, Arizona
01.2010 - 02.2013
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Communicated with originator and applicant concerning progress of loan file.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Handled any conditions sent from underwriting departments.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering all loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering all loans.
  • Completed denial and cancellation procedures on applicable files.
  • Oversaw file input in mortgage software and grant-specific software.
  • Reviewed and validated details of loan applications and closing documentation.

Education

Bachelor of Business Administration - Business Administration And Management

Northern Arizona University
Flagstaff, AZ
01.2020

Skills

  • Product Recommendations
  • Educational Sales
  • Store Opening and Closing
  • Order Processing
  • Business Leadership
  • Customer and Vendor Relations
  • Records Organization and Management
  • Performance Monitoring and Evaluation
  • Focus and Follow-Through
  • Administrative Management
  • Organizational Efficiency
  • Program Optimization
  • Problem Anticipation and Resolution
  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Finance and Accounting Oversight
  • Corrective Actions
  • Financial Statement Review
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Professional demeanor
  • Point of sale operation
  • Social perceptiveness

Accomplishments

  • Implemented processes to streamline workflow.
  • First place in marketing competition.
  • Improved or maintained profit and revenue margins over previous years.
  • Oversaw rise of company to the top of the industry.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team over 250 staff members.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Marketing Association
  • Project Management Institute
  • American Society of Safety Professionals
  • Lions Club
  • Institute of Electrical and Electronics Engineers

Certification

  • CSP - Certified Sales Professional
  • CNP - Certified Notary Public
  • CRB - Certified Real Estate Brokerage Manager
  • Licensed Real Estate - 7 Years

Languages

Spanish
Full Professional
Portuguese
Full Professional
Hebrew
Full Professional
Persian
Full Professional
Russian
Full Professional
English
Full Professional

Timeline

Sales Associate Team Leader

Dillard's Department Store
01.2022 - 11.2022

Public Relations Manager

TLC
01.2021 - 12.2022

Senior Sales Account Manager

Loandepot
02.2020 - 03.2021

Regional Sales and Marketing Operations Manager

Diamond Resorts
08.2018 - 11.2019

National Contract and Credit Manager

Diamond Resorts
06.2017 - 07.2018

Director of Marketing Special Events - West

Diamond Resorts International - Orlando Office
11.2016 - 05.2017

Regional Contracts and Financial Manager - West

Diamond Resorts
10.2013 - 11.2015

Executive Assistant to the Chief Executive Officer

Diamond Resorts International - Orlando Office
09.2012 - 09.2014

Senior Mortgage Loan Processor

Mayo Enterprises
01.2010 - 02.2013

Bachelor of Business Administration - Business Administration And Management

Northern Arizona University

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Jordan Selitsky