Summary
Overview
Work History
Education
Skills
Certification
Timeline
Security Clearance
Generic

Jordan Serrano

System Administrator
Colorado Springs,CO

Summary

Experienced System Administrator with a proven track record of success in managing Windows environments and providing comprehensive technical support. Proficient in system architecture design, implementation, and optimization, with a strong foundation in IT security principles and practices. Currently looking for other System Administrator roles, or to find an IT security related position.

Overview

10
10
years of professional experience
4
4
Certificates

Work History

System Administrator

Spectrio
01.2022 - Current
    • Lead the administration of the KnowBe4 platform to design, execute, and oversee phishing campaigns, driving efforts to assess and elevate employee cybersecurity awareness levels.
    • Implemented Duo Security's multi-factor authentication (MFA) and access policies, strengthening authentication controls and mitigating unauthorized access risks. This was done across a Windows Active Directory (AD) environment.
    • Orchestrated the seamless configuration and implementation of a VPN solution integrating Duo Security, Windows Active Directory, and Cisco Meraki technologies, enabling users to authenticate using their Active Directory credentials while enforcing mandatory two-factor authentication (2FA) through Duo Security to bolster security measures.
    • Leveraged ConnectWise Automate to design, develop, and deploy a variety of Automate scripts tailored to meet specific needs within the environment, including software installation, upgrades, and general Windows administration tasks.
    • Actively monitor and analyze security alerts generated by the SentinelOne platform, making informed decisions on alert classification and response.
    • Developed and implemented Windows PowerShell and batch scripts on Windows Domain Controllers, focusing on general best practices for Windows Active Directory environments.
    • Configured virtual machines on the Amazon EC2 cloud platform to meet specific workload demands, including resource allocation, network configuration, and storage optimization.
    • Utilized Group Policy within a Windows Active Directory environment to establish centralized configurations and controls, enhancing operational efficiency and delivering value through streamlined administration.
    • Demonstrated proficiency in troubleshooting a wide range of issues including networking, software, hardware, server-related, and security issues, employing analytical skills and technical expertise to identify and resolve challenges efficiently.
    • Configured and administrated Windows 2012/2016/2019/2022 servers to meet functional specifications, ensuring optimal performance and compatibility with organizational needs.
    • Performed ongoing hardware and software maintenance operations, including installing or upgrading hardware or software, to maintain system integrity and reliability.

Audio/Visual & VTC Technician

Koniag Government Services
12.2020 - 08.2021
    • Install, troubleshoot, and replace various Cisco and Crestron AV/VTC devices

Audio/Visual & VTC Technician

E2 Optics
08.2019 - 12.2020
    • Install and maintain classified/unclassified VTC, Audio/ Video and desktop VTC Systems

Help Desk Technician

S4 Inc
04.2018 - 08.2019
    • Interfaced with customers to create, scope, and solve incidents and requests via System Center Service Manager
    • Conducts queue management, triaging, and opening/closing of tickets to meet SLA requirements
    • Performs installation and troubleshooting of software, hardware, multi-function devices, printers, user accounts, and secure VoIP phones in-person and remotely

Information Services Technician

U.S. Army
01.2014 - 01.2018

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
05.2001 -

High School Diploma -

Grace M. Davis High School
05.2001 -

Skills

    KnowBe4 platform administration

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Certification

CompTIA Network+ ce

Timeline

System Administrator

Spectrio
01.2022 - Current

Audio/Visual & VTC Technician

Koniag Government Services
12.2020 - 08.2021

Audio/Visual & VTC Technician

E2 Optics
08.2019 - 12.2020

Help Desk Technician

S4 Inc
04.2018 - 08.2019

Information Services Technician

U.S. Army
01.2014 - 01.2018

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
05.2001 -

High School Diploma -

Grace M. Davis High School
05.2001 -

Security Clearance

Currently hold an active Secret clearance.

Jordan SerranoSystem Administrator