Summary
Overview
Work History
Education
Skills
Websites
Certification
Tools Used
Timeline
Generic

Jordan Settles

Las Vegas,NV

Summary

Experienced Producer with 3.5 years of experience in operations and support of live streaming media events. Bringing leadership and the ability to quickly ramp up in new situations,new environments and deliver successful results . Grace under pressure, with the ability to analyze and rapidly mitigate incidents during high profile live events while remaining calm. Dedication, attention to detail and commitment to customer success. Successful track record supporting marquee events, such as; Super Bowl, March Madness, Winter and Summer Olympics, Rugby World Cup, FIFA World Cup, NHL, MLB, NBA, F1, UFC, PGA, WTA, WRC, UEFA Champions League, Premier League and many more.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Producer

Warner Bros Discovery/ IStreamPlanet
10.2021 - Current
  • Trained, mentored, and led team of 20+ Event Operators.
  • Key member of team supporting 2,000-3,000 live streaming events annually.
  • Definition and refinement of operational playbooks.
  • Training operators on new and updated operational protocols.
  • Incident escalation, diagnostics, mitigation and post-event analysis.
  • Collaboration with peers on team process improvements.
  • Support customer onboarding and new event type onboarding.
  • Collaboration with product and engineering teams on rollout of new streaming platform features.
  • In rotation for 24/7 on-call live event support.
  • Create weekly staffing schedules.

Lead Operator, Live Streaming Events

IStreamplanet
10.2020 - 10.2021
  • Oversight of event operators during live streaming events.
  • Direct operation of live streaming events.
  • Training operators on new and updated operational protocols.
  • Incident escalation, diagnostics, mitigation and post-event analysis.
  • Collaboration with peers on team process improvements.

Operator, Live Streaming Events

IStreamplanet
10.2019 - 10.2020


  • Direct operation of live streaming events.
  • Incident escalation, diagnostics, mitigation and post-event analysis.
  • Collaboration with peers on team process improvements.
  • Support customer onboarding and new event type onboarding.

Account Manager

Healthcare Services Group
08.2015 - 08.2019
  • Managing daily foodservice operations.
  • Interviewing, recruiting, training, and firing staff.
  • Interacting with customers to ensure their satisfaction.
  • Organizing staff working schedules.
  • Offering nutritional consulting to customers.
  • Carrying out inventory management.
  • Establishing a budget and working within its confines.
  • Purchasing supplies and equipment for operations.
  • Designing standards and procedures for food preparation.
  • Developing client-specific dietary programs and diverse eating options.
  • Ensuring safe storage and preparation of food.

Education

Associate of Arts - Business Management

Columbus State Community College
Columbus, OH
06.2009

Skills

  • Operations Management
  • Team Management & Leadership
  • Technical Documentation Writing
  • Training and Development
  • Planning and Scheduling
  • Live Video Streaming
  • Incident Management
  • Process Optimization

Certification

  • Serv Safe Level 2 Manager Certification
  • TAM Certification


Tools Used

  • Zendesk.
  • Conviva.
  • Datadog
  • CMS Platforms.
  • Confluence.
  • Video Conferencing Systems - Slack, Zoom, Webex, Ad Ops Lines.
  • Bitmovin.
  • Office 365 Tools.
  • Google Sheets.
  • Scheduling Systems - When I Work and Hot Schedules.

Timeline

Producer

Warner Bros Discovery/ IStreamPlanet
10.2021 - Current

Lead Operator, Live Streaming Events

IStreamplanet
10.2020 - 10.2021

Operator, Live Streaming Events

IStreamplanet
10.2019 - 10.2020

Account Manager

Healthcare Services Group
08.2015 - 08.2019

Associate of Arts - Business Management

Columbus State Community College

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Jordan Settles