Jordan Shaffer
Lacey,WA
Summary
Detail-oriented AAS Cybersecurity and Network Administration graduate with hands-on lab experience in troubleshooting hardware, software, and network issues using tools such as Wireshark, Nmap, CLI, and PowerShell. Proven ability to deliver exceptional end-user support, backed by over 8 years of experience in customer service roles. Currently preparing for CompTIA A+ and Network+ certifications to enhance qualifications for help desk and IT technician positions. Committed to leveraging technical skills and customer service expertise to contribute effectively in a dynamic IT environment.
Overview
9
9
years of professional experience
Work History
Security Guard / Office Admin
All Season Power
10.2022 - Current
- Resolved security alerts/facility issues; logged incidents and escalated.
- Provided Tier 1 support/troubleshooting for employee access problems.
- Maintained accurate computer logs/schedules for multi-site ops.
Warehouse Associate
Snow Joe LLC
08.2022 - 10.2022
- Troubleshot inventory systems; resolved order discrepancies.
- Performed data entry/equipment checks in high-volume environment.
- Consistently lifted materials weighing as much as 50 pounds.
Manager
Dairy Queen
01.2020 - 01.2022
- Handled frontline resolutions/escalations for customer/ops issues.
- Trained 20+ staff on POS/systems; aimed for zero-discrepancy inventory.
Crew Member
Dairy Queen
01.2017 - 01.2020
- Delivered consistent customer service while maintaining performance standards.
- Collaborated effectively in fast-paced team environment following safety protocols.
- Completed approximately 200 orders a day.
Education
Associate of Applied Science - Cybersecurity & Network Administration
South Puget Sound Community College
Olympia, WA01-2025
Skills
- Troubleshooting: PCs/printers, Windows apps, TCP/IP/DNS/DHCP diagnostics
- Customer Support: First-line assistance, ticketing, escalation, follow-up
- OS/Systems: Windows 10/11/Server, Active Directory, Group Policy
- Networking: VLANs, ACLs, Cisco (Packet Tracer), VPN basics
- Tools: Wireshark, Nmap, PowerShell automation, Hyper-V labs
- Security: Vulnerability scans, ethical hacking labs
- Verbal and written communication
- Relationship building and management
- Detail orientation
- Sensitive information handling
- Complex Problem-solving
Websites
Languages
English
Native or Bilingual
Timeline
Security Guard / Office Admin
All Season Power
10.2022 - Current
Warehouse Associate
Snow Joe LLC
08.2022 - 10.2022
Manager
Dairy Queen
01.2020 - 01.2022
Crew Member
Dairy Queen
01.2017 - 01.2020
Associate of Applied Science - Cybersecurity & Network Administration
South Puget Sound Community College