Jordan Shannon
League City
Summary
Detail-oriented Court Clerk offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Criminal Court Clerk
Harris County JP 7-2
05.2023 - Current
- Intake documents, process, scan and dispose of cases (Traffic and Class C Offenses, Civil)
- Answers phones and performs heavy duty data entry.
- Performs software applications relevant to assigned tasks.
- Ensured timely processing of criminal cases by effectively coordinating with judges, attorneys, and other court personnel.
- Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
- Reduced clerical errors significantly through strict adherence to established protocols when handling sensitive legal documents such as affidavits or depositions.
Assistant General Manager
Galveston Inn And Suites
12.2022 - 03.2023
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
Front Desk Assistant
Galveston Inn And Suites
11.2021 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system promptly and appropriately handled customers needs.
- Assisted management with additional duties, including but not limited to, housekeeping, checking rooms, light maintenance work.
OFFICE ASSISTANT
Progressive Diesel Red, Inc
05.2017 - 10.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX2016
Skills
- Quickbooks (4 years)
- Customer Service (6 years)
- Microsoft Office (4 years)
- Data Entry (6 years)
Additional Information
- Authorized to work in the US for any employer
Timeline
Criminal Court Clerk
Harris County JP 7-2
05.2023 - Current
Assistant General Manager
Galveston Inn And Suites
12.2022 - 03.2023
Front Desk Assistant
Galveston Inn And Suites
11.2021 - 12.2022
OFFICE ASSISTANT
Progressive Diesel Red, Inc
05.2017 - 10.2021
High School Diploma -
J. Frank Dobie High School