Jordan Shepherd
South Mills,NC
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
12
12
years of professional experience
Work History
UDC Lead Warehouse Worker
Target
06.2023 - Current
- Manage inbound, outbound, and warehouse operations while managing shifts of 90-110 personnel
- Utilize data and KPIs in management systems for data entry while developing new strategies, verifying capacity, and building wide projects to maximize efficiency in real time
- Report at check and adjust meetings to effectively communicate needs across all departments and identify gaps in operational planning
- Foster a diverse and inclusive environment with a focus on safety by understanding the needs of the team and giving them the platform needed to grow and develop
- Oversee Bin Densification project to maximize building storage
- Selected to partner with corporate launch team to pilot inbound automation technology for UDC while exceeding flex budget productivity by 7%
- Align vision and safety focus from previous flow center to current legacy site.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
FC Lead Warehouse Worker
Target
04.2021 - 06.2023
- Manage outbound operations while leading shifts of 60-70 personnel
- Utilize management systems for data entry while developing new strategies to maximize efficiency
- Train and develop team members to understand the needs of the company
- Lead morning start-ups to go over daily strategy and staffing adjustments
- Coaching conversations for underperforming team members
- Standard of Work audits to identify gaps in training and behaviors
- Establish standards for production and safety for Outbound Wing
- First wave of Lead onboarding for site launch - Original Seven
- Lead Warehouse Worker to pilot automation technology for inbound dock for first Flow Center
- Exceeds performance expectations by 11%.
Assistant Operations Manager
Mattress Firm
04.2016 - 08.2019
- Managed shipping and receiving operation for warehouse servicing 26 store market
- Improved overall performance through development of peers and subordinates
- Ensured inventory quality metric goals were exceeded through focus on audits and verification of inventory control measures
- Managed and ensured proper verification of contractor accounts
- Conduct interviews with Operations Manager
- Manage driver payroll and budget
- Exceeded established quality and cost metric expectations while maintaining safety focused culture
- Led Distribution Center to exceed previous single shift volume records by 11%.
Warehouse Lead
Mattress Firm
02.2013 - 04.2016
- Managed shipping and receiving operations, supervised shifts of up to 30 personnel
- Utilized data systems to ensure efficient performance of warehouse operations while maintaining all inventory control and quality metrics
- Exceeded delivery expectations through focus on engagement of contracted personnel, used quality control systems to track defects and proactively implemented corrective control measures to reduce quality issues and improve customer experience
- Responsible for maintaining shift performance in absence of senior leadership
- Developed and implemented projects to expand delivery availability, improved customer retention figures by 10% Year over Year.
Warehouse Clerk
Mattress Firm
08.2012 - 02.2013
- Received incoming shipments and reviewed orders
- Picked, staged, and loaded products to be shipped
- Warehouse storage practices and housekeeping
- Promoted to Warehouse Lead position within 6 months of employment
- Partner with Operations Manager to learn management systems and inventory control and quality assurance.
Education
Bachelor of Science - Operations Management -
Southern New Hampshire University
07.2024
Skills
- Warehouse Safety
- Problem-solving
- Staff Management
- Critical Thinking
- Data Entry
- Team Leadership
- Performance monitoring
- Workflow Optimization
Timeline
UDC Lead Warehouse Worker
Target
06.2023 - Current
FC Lead Warehouse Worker
Target
04.2021 - 06.2023
Assistant Operations Manager
Mattress Firm
04.2016 - 08.2019
Warehouse Lead
Mattress Firm
02.2013 - 04.2016
Warehouse Clerk
Mattress Firm
08.2012 - 02.2013
Bachelor of Science - Operations Management -
Southern New Hampshire University