Summary
Overview
Work History
Education
Skills
Accomplishments
Police Shield Award
Timeline
Generic

Jordan Sherman

DeSoto,TX

Summary

Dynamic and results-oriented professional with extensive experience across law enforcement, emergency medical services, and customer engagement roles, notably with the City of Duncanville. Expert in crisis intervention and deescalation, underscored by a proven track record in relationship building and management. Achieved a significant reduction in community response times by 20%, leveraging expertise in emergency planning and human relations.

Diligent [Desired Position] with solid background in law enforcement and community safety. Successfully resolved numerous investigations and maintained public order through effective policing strategies. Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.

Overview

6
6
years of professional experience

Work History

Police Officer

City Of Duncanville
09.2019 - Current
  • Enforcing the lawPolice officers protect life and property by ensuring that civilians follow the law. This includes patrolling assigned areas, responding to calls, and conducting traffic stops.
  • Investigating crimesPolice officers investigate criminal and traffic incidents, collect evidence, and prepare cases for court.
  • Making arrestsPolice officers arrest people suspected of committing crimes.
  • Testifying in courtPolice officers testify in court about their investigations and activities.
  • Participating in community programsPolice officers may participate in community safety programs to prevent crime. They may also attend public events to ensure a peaceful atmosphere.
  • Operating equipmentPolice officers operate police vehicles, bicycles, and other specialized equipment. They may also use computers to perform tasks such as incident reporting.
  • Exercising judgmentPolice officers must be able to use judgment to determine when and how to use force.

EMT

Ready To Go EMS
03.2019 - 09.2019

An Emergency Medical Technician (EMT) responds to medical emergencies, assesses patients, and provides treatment:


  • Assess patients: EMTs assess a patient's condition and determine the best treatment
  • Provide treatment: EMTs provide first aid, such as bandaging wounds, and life support care, such as CPR
  • Transport patients: EMTs prepare patients for transport and safely move them to a hospital or other medical facility
  • Document and report: EMTs record the medical care they provided and report their observations to physicians and nurses
  • Communicate: EMTs communicate with other emergency responders, such as police and firefighters
  • Maintain supplies: EMTs inventory and replace medical supplies and clean equipment

Sales Associate

Tmoblie
11.2018 - 04.2019
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Personal Trainer

Utopi Food & Fitness
02.2019 - 03.2019
  • Duties & Responsibilities: · Report directly to the Studio Director · Ensure members reach their personal health and fitness goals · Help provide a fun, safe, motivating member experience · Check in each member on their progress, concerns, and testimonials · Guide members through their exercise routines on circuit equipment.

Education

No Degree - Criminal Justice

Texas State University
San Marcos, TX

No Degree - Crimnal Justice

Cedar Valley College
3030 North Dallas Ave, Lancaster

No Degree - Criminal Justice

Navarro College
09-2017

High School Diploma -

Life Highschool
Waxahachie
05-2017

Skills

  • Conflict de-escalation
  • Relationship building and management
  • Planning and coordination
  • Human relations
  • Crisis intervention and deescalation
  • Emergency vehicle operation
  • Self-defense techniques
  • Police reports
  • Self-defense training
  • Crime scene preservation
  • Safety improvements
  • Search and seizure procedures
  • Surveillance
  • Evidence collection protocols
  • Emergency planning
  • Crime prevention training
  • Fingerprinting
  • Civil laws
  • Crime prevention models
  • Data-driven approaches
  • Patrol procedures
  • Crime reduction
  • Firearms training specialist

Accomplishments

In January of 2024 I was awarded the Police Shield. The Police Shield Award is given to police officers and other uniformed police employees who are seriously injured while performing their duties


In January of 2024 I was awarded the metal of valor. The police medal of valor is an award given to police officers who demonstrate exceptional bravery and heroism in the line of duty. The criteria for the award vary by department, but generally include:

  • Putting the officer's life at risk to save others or protect public safety
  • Performing an act of heroism that goes beyond the normal call of duty
  • Acting in the face of imminent danger or life-threatening situations

Police Shield Award

The Police Shield Award is given to police officers and other uniformed police employees who are seriously injured while performing their duties.

Timeline

Police Officer

City Of Duncanville
09.2019 - Current

EMT

Ready To Go EMS
03.2019 - 09.2019

Personal Trainer

Utopi Food & Fitness
02.2019 - 03.2019

Sales Associate

Tmoblie
11.2018 - 04.2019

No Degree - Criminal Justice

Texas State University

No Degree - Crimnal Justice

Cedar Valley College

No Degree - Criminal Justice

Navarro College

High School Diploma -

Life Highschool
Jordan Sherman