Jordan Shrewsbury
Cloverdale,VA
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
1
1
year of professional experience
Work History
Instrument Repair/Customer Service/Sales
Hill City Music Repair
08.2022 - Current
- Processed customers instrument repair for individuals and contracted college and university accounts
- Promoted new products and services to existing customers.
- Delivered superior customer service to retain existing.
- Increased revenue with strategic upselling of products and services to existing customers.
Drum Corp International Musician
Jersey Surf Drum And Bugle Corp
05.2022 - 08.2022
Contracted Musician and Performer
Performing at the professional level for competitive marching band
Toured and performed in multiple states and venues
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA05.2022
No Degree - Pursuing Associate of Business
Virginia Western Community College
Roanoke, VA05.2022
Skills
- Customer Service/ Customer Needs Assessment
- Upselling
- Cash Handling
- Engaging With Diverse Customers
- Friendly and Helpful
- Store Policies and Procedures
- Product and Service Sales
- Register Opening and Closing
- Adaptable and Flexible
- Exceeding Customer Expectations
- Basic Mathematics
- Excellent Written and Verbal Communication
- Order Management
- Honest and Dependable
- Attention to Detail
- Computer Proficiency and Microsoft Office
Accomplishments
- Achieve excellent customer feedback by completing highest quality of repair and service in a timely manner with accuracy and efficiency.
current active member of Winds of the Blue Ridge Multi-instrumentalist
As a member of Winds of the Blue Ridge, I volunteer in my free time along with other musicians across the Roanoke Valley to provide community musical performances multiple times a year. As a member of this community band I am able to interact with other musicians and provide these free family friendly performances to enhance the access to music in the area.
Timeline
Instrument Repair/Customer Service/Sales
Hill City Music Repair
08.2022 - Current
Drum Corp International Musician
Jersey Surf Drum And Bugle Corp
05.2022 - 08.2022
High School Diploma -
Lord Botetourt High School
No Degree - Pursuing Associate of Business
Virginia Western Community College
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