Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jordan Sims

Summary

Dynamic Wireless Specialist at Russell Cellular Verizon Wireless with expertise in wireless network design and customer service. Proven track record of enhancing client satisfaction through effective problem-solving and streamlined processes. Skilled in network performance analysis, contributing to improved operational efficiency and training development for new hires.

Wireless communication professional with solid track record in implementing and optimizing wireless systems. Known for strong focus on team collaboration and achieving results, ensuring reliable connectivity and seamless operations. Highly adaptable to changing needs and proficient in technical troubleshooting and customer service excellence.

Overview

9
9
years of professional experience

Work History

IT Support Specialist

City Enterprises
01.2025 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.

Wireless Specialist

Russell Cellular Verizon Wireless
11.2024 - Current
  • Performed initial client consultations, defining wireless implementation priorities and strategies for [Type] technology.
  • Participated in network infrastructure design, incorporating components such as servers, routers and access points.
  • Developed training materials for new hires, improving onboarding process and reducing timetoefficiency.
  • Streamlined customer support by addressing technical issues promptly, leading to improved client satisfaction.
  • Conducted in-depth analysis of wireless network performance metrics, identifying areas of improvement and implementing targeted strategies.
  • Optimized signal quality by carefully configuring antenna positioning, power settings, channel selection, and other relevant parameters.

Pilot Catastrophe Services
10.2022 - 10.2024
  • Collaborated with other adjusters to review complex cases and develop fair settlement offers.
  • Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
  • Contributed to the development of departmental training materials, ensuring new hires were adequately prepared to handle total loss claims.
  • Streamlined the total loss claims process by implementing efficient procedures and best practices.
  • Negotiated claim settlements when needed.
  • Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.

Customer Service Representative

Alorica
09.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Mobile Expert

Tmoblie
12.2019 - 08.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Assistant Manager

Jacks Family Restraunt
09.2018 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cashier Manager

Burger King
06.2016 - 07.2018
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

Diagnostic Medical Sonography -

Washburn University of Topeka
Topeka, KS
05-2027

IT Specialist - IT Network Security

Penn Foster Career School
Scranton, PA
05-2025

High School Diploma -

Avalon Christian Academy
Mobile, AL
05-2018

Skills

  • Wireless network design
  • Antenna design
  • Wireless networking
  • Network design
  • Customer service
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Store organization
  • Inventory and stocking
  • Ability to lift 40 pounds
  • Documentation and reporting
  • Stock replenishment
  • Team supervision
  • Wireless network analysis
  • WAN management
  • Mobile communications
  • Network deployment
  • Telecom architecture
  • Drive testing
  • Wireless hardware installation
  • LTE optimization
  • Wireless troubleshooting
  • Wireless infrastructure
  • Data entry
  • Critical thinking
  • Active listening
  • Call management
  • Follow-up skills
  • Scheduling
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Claims investigation
  • Estimating repair costs
  • Damage assessment
  • Insurance policy sales
  • Forklift operation
  • Forklift operator certification
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration

Timeline

IT Support Specialist

City Enterprises
01.2025 - Current

Wireless Specialist

Russell Cellular Verizon Wireless
11.2024 - Current

Pilot Catastrophe Services
10.2022 - 10.2024

Customer Service Representative

Alorica
09.2022 - 09.2024

Mobile Expert

Tmoblie
12.2019 - 08.2021

Assistant Manager

Jacks Family Restraunt
09.2018 - 09.2019

Cashier Manager

Burger King
06.2016 - 07.2018

Diagnostic Medical Sonography -

Washburn University of Topeka

IT Specialist - IT Network Security

Penn Foster Career School

High School Diploma -

Avalon Christian Academy

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Jordan Sims