Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Slaight

Minneapolis,MN

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Highly interactive individual with a strong work ethic and a responsibility to maintain high standards of health and safety for all. A fun-loving person dedicated to participating in activities, monitoring behavior and communicating with customers regarding the experience. Experiance with jobs that require individual problem solving as well as dealing with various customer challenges such as complaints, cancelations, or general questions. Worked in a variety of environments dealing with customers of all ages.

Overview

4
4
years of professional experience

Work History

Customer Support Technician

Vanco Payment Solutions
04.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
  • Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
  • Collaborated with team members to increase overall productivity and deliver exceptional support service.

Operations Team Member

LA Fitness
03.2022 - 12.2022
  • Responsible for front desk, checks in, membership questions
  • Fostered positive relations with guest, worked with membership team to create positive first impressions
  • Guided guests on tours and explained club benefits
  • First line of contact regarding customer service.

Youth Outreach Program Assistant

YMCA
04.2021 - 12.2021
  • Responsible for 6-15 children leading them in planned day to day activities
  • Curated a covid safe summer curriculum
  • Worked with elderly at outreach center, mainly handing out food and fliers
  • Worked with local education centers to provide covid relief
  • Tutored children specifically ones with technology disadvantages brought on by at home schooling.

Delivery Driver

Papa Johns
08.2020 - 04.2021
  • Delivered pizzas and food products in a timely manner
  • Worked with kitchen staff to help prepare and garnish food.

Education

Associate of Science - Business Managment

Southern New Hampshire University
Hooksett, NH
12.2024

Skills

  • Familiarity with computer programs such as Microsoft and Excel
  • Logistics knowledge
  • Activity scheduling
  • Child and adolescent mentoring
  • Customer service experience
  • Computer troubleshooting experiance
  • Technical Support
  • Call center experience

Timeline

Customer Support Technician

Vanco Payment Solutions
04.2023 - Current

Operations Team Member

LA Fitness
03.2022 - 12.2022

Youth Outreach Program Assistant

YMCA
04.2021 - 12.2021

Delivery Driver

Papa Johns
08.2020 - 04.2021

Associate of Science - Business Managment

Southern New Hampshire University
Jordan Slaight