JORDAN SLEDGE
Summary
Diligent, team oriented and responsible customer service representative with significant experience in technical support, sales and customer satisfaction. Experienced with increasing comprehension of websites and simplifying customers tasks. Exceptional subject matter expert with a history of leading team meetings to discuss objectives, leading to positive customer feedback and an overall positive impact on operations.
Overview
2024
2024
years of professional experience
Work History
Order Fulfillment Associate
CED
Dallas, Tx
2025 - 2025
- Coordinated order processing and shipping activities to ensure timely delivery of products.
- Managed inventory levels, minimizing discrepancies through regular audits and stock assessments.
- Operated warehouse management system to track orders and streamline fulfillment processes.
- Trained new associates on operational procedures and safety protocols, enhancing team efficiency.
Online Sales Agent
Driveway
05.2022 - 04.2023
- Utilize salesforce to manage and operate the sales process
- Collect financial data from customers to determine purchase eligibility
- Notate 75-100 cases per shift, make outbound calls and leave an email for each case
- Ensure brand overview, purchase expectations, finance obligations, and purchase process were covered in each call in order to achieve maximum amount of successful sales
Customer Service Representative
North Texas Tollway Authority
04.2020 - 03.2022
- Receive 40-60 inbound calls per day involving toll bills and transactions
- Accurately verify the identity of customers to ensure protection of personal data including credit card information and home addresses
- Update customer accounts upon request including address changes, credit card information as well as adding and replacing vehicles leading to proper billing
- Assist customer with system issues and provide technical solutions leading to proper navigation of company’s website
Social Media Review Analyst (SME)
GENPACT
05.2018 - 03.2020
- Analyze updates from client in order to ensure satisfactory user experience on clients social media site
- Utilize Microsoft Word to lead team meetings with proper preparation and acceptance of disagreements from associates
- Utilize Microsoft PowerPoint during team meetings to properly explain objectives
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns and escalate issues outside of company policy to global team
Package Handler
UPS
09.2017 - 05.2018
- Operate assembly line in timely manner
- Transfer products around warehouse using forklift
- Utilize R.F Scanner to keep track of inventory as packages were neatly loaded into truck
- Operate stand up forklift in order to store and reach packages
Education
Business Management
Collin College
05.2018
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Berkner High School
06.2017
Skills
- Trainer experience
- Microsoft Excel
- Salesforce
- Microsoft Word
- Microsoft PowerPoint
- Adaptive to different environments and constant change
- Assembly/Proficient using tools
- Stand up forklift
Timeline
Online Sales Agent
Driveway
05.2022 - 04.2023
Customer Service Representative
North Texas Tollway Authority
04.2020 - 03.2022
Social Media Review Analyst (SME)
GENPACT
05.2018 - 03.2020
Package Handler
UPS
09.2017 - 05.2018
Business Management
Collin College
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Berkner High School
Order Fulfillment Associate
CED
2025 - 2025