Jordan Smith
Broken Arrow,OK
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Supervisor
Oklahoma State University-CHS
12.2021 - Current
- Oversees day-to-day of multiple employees in clinic setting
- Verbal and written communication with employees to promote continuity of care and follow-up
- Scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Managed over 50 calls per day
Patient Experience Coordinator
MedWise Urgent Care
09.2020 - 12.2021
- Use EMR system to register 80-120 patients per day
- Input insurance packages/checking eligibility
- Answered patient assistance calls, assessed needs and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Clerk
QuikTrip
04.2018 - 09.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept and mopped floors for professional appearance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Recommended products to customers to drive sales.
- Helped over 100 customers per day
Physical Therapy Technician
Saint Francis Health System
09.2019 - 01.2020
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Inventoried supplies and ordered more for office and patient rooms.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted with 30 plus patients per day
Education
Master of Science - Healthcare Administration
12.2023
Bachelor of Science - Health Education And Promotion, Exercise Management
05.2021
Associate of Science - Health Education & Promotion
12.2019
Skills
- High energy, hardworking individual with great work ethic
- Office Administration
- Team Leadership
- Medical Insurance
- Excellent communication skills
- Extensive computer knowledge; Word, Excel, PowerPoint, Adobe
- Patient Registration
- Can communicate accurately and efficiently with customers, management, and colleagues
- Document Filing
- Patient Care and Confidentiality
- Insurance Form Processing
- Productivity Performance
Additional Information
- Oklahoma State University Dean’s Honor Roll Spring & Fall Semester-2020, 2021
- Phi Kappa Theta Society-2019
Timeline
Patient Service Representative Supervisor - Oklahoma State University-CHS
12.2021 - Current
Patient Experience Coordinator - MedWise Urgent Care
09.2020 - 12.2021
Physical Therapy Technician - Saint Francis Health System
09.2019 - 01.2020
Clerk - QuikTrip
04.2018 - 09.2020
Oklahoma State University - Master of Science, Healthcare Administration
Oklahoma State University - Bachelor of Science, Health Education And Promotion, Exercise Management
Tulsa Community College - Associate of Science, Health Education & Promotion
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