Overview
Work History
Education
Skills
Timeline
Generic

Jordan Smith

Huntsville,AL

Overview

3
3
years of professional experience

Work History

IT Support Specialist

Novation Systems
02.2022 - Current
  • Used ticketing systems to create and manage help desk tickets, and process support actions and requests involving network, desktop and server troubleshooting.
  • Provided Tier 1 and Tier 2 IT support to non-technical internal users and clients through desk side support services.
  • Contributed to the physical decommissioning (hardware and software) of old computers, and the preparation of new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Assisted with on-site client visits involving teaching, assisting and implementing new technologies and devices into their daily lives, improving satisfaction and reducing frustration.
  • Assisted with the Sale and Implementation of new technical products to prospective clients, and offered responsive communication in a timely manner.
  • Documented and logged information via our helpdesk system and company knowledge base to better incorporate best practices used by our team.

A/V Technician

Warner Audio & Video
09.2020 - 02.2022
  • Maintained quality assurance and customer satisfaction through the installation of Smarthome, Networking and Home Theater equipment.
  • Assisted with complex, long, detail-oriented projects that required technical troubleshooting and observation to prevent faults and ensure first-time deployment success.
  • Applied critical thinking to determine troubleshooting steps on malfunctioning equipment, and the best way to replace such things to save money for client needs.
  • Performed and developed fast routines to run network cabling and equipment installation under a tight and important deadline.
  • Tracked and recorded parts and equipment related to various service calls.
  • Handled independent visits throughout the Mid-Tennessee/North Alabama area to resolve and restore damaged equipment to client specifications.

Education

Bachelor of Arts - Game Design & Development

Savannah College of Art And Design
Savannah, GA
05.2020

Skills

  • Office 365 Partner Management
  • Google Admin Management
  • Network Troubleshooting
  • Hardware and Software Upgrades
  • Application Development and Deployment
  • Cable Running and Network Installation
  • File Management Software (Sharepoint, AD Servers, Azure)
  • Friendly and Patient

Timeline

IT Support Specialist

Novation Systems
02.2022 - Current

A/V Technician

Warner Audio & Video
09.2020 - 02.2022

Bachelor of Arts - Game Design & Development

Savannah College of Art And Design

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Jordan Smith