JORDAN SMITH
Thorofare,NJ
Summary
- 4+ years of experience in case management
- 3+ years of data analyzation and entry experience
- Exceptional interpretive and organizational skills
- Detail-Oriented with exceptional written & oral abilities
- Proficient at capturing, organizing, and documenting data to effectively articulate findings to team members
- Proficient in Microsoft Office (Word, Excel, Sharepoint, Powerpoint, Access)
- Thrives in high volume environments
Overview
5
5
years of professional experience
Work History
Case Coordinator
Community Services for Adults
07.2022 - Current
- Managed a caseload of 100 individuals
- Schedule and assist with client individual support plans
- Effectively managed caseload against rapidly evolving business needs
- Tracked case progress using data analysis tools such as spreadsheets or databases.
- Ensured confidentiality of all sensitive information associated with cases being managed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Assisted individuals with eligibility for available benefits.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Case Manager
Safe at Home
09.2021 - 07.2022
- Conduct frequent home visits and assessments of well-being ensuring policies and procedures
- Assisted external law enforcement agencies in collecting information on opioid-use disorders
- Participated in Narcan training as assigned
- Safeguarded sensitive information through meticulous protocols and security measures guaranteeing confidentiality.
- Maintained accurate case records and documentation according to agency guidelines.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Provided crisis intervention support for clients in emergency situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
Support Professional- Senior Assoc.
BANCROFT
09.2020 - 07.2022
- Demonstrated adept crisis management ensuring effective resolution under pressure
- Utilized Excel spreadsheets to manage and organize financial data with emphasis on privacy and security
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance and direct care to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided guidance and support to ensure safety of individuals served.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
Student Internship
MANNA ON MAIN STREET
08.2019 - 03.2020
- Data Entry
- Processed customer service requests via phone support and email support
- Assisted with development and management of programs specialized to improve organizational performance
- Assisted management with the teaching of Life-Skills course to individuals in the program dealing with Homelessness and opioid-use disorder.
- Maintained accurate records of all activities performed throughout internship period.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
BACHELOR'S OF SOCIAL WORK DEGREE -
Gwynedd-Mercy University
05.2022
Skills
- Advocacy Experience
- Case Documentation
- Adaptability
- Time Management
- Problem-Solving
- Effective Communication
- Written Communication
- Interpersonal Communication
- Analytical Thinking
- Multitasking
- Organizational Skills
- Reliability
- Attention to Detail
- Decision-Making
- Adaptability and Flexibility
Timeline
Case Coordinator
Community Services for Adults
07.2022 - Current
Case Manager
Safe at Home
09.2021 - 07.2022
Support Professional- Senior Assoc.
BANCROFT
09.2020 - 07.2022
Student Internship
MANNA ON MAIN STREET
08.2019 - 03.2020
BACHELOR'S OF SOCIAL WORK DEGREE -
Gwynedd-Mercy University