Jordan Smith
Las Vegas,NV
Summary
Organized and dependable candidate seeking to maintain a position that offers professional challenges with a strong emphasis on community. Exceptional time management and problem-solving skills. Detail-oriented and able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Brivo
03.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Smiths Grocery
06.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Property Manager
Taylor Realty Advisors
01.2022 - 03.2023
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Customer Service Representative
Bank Of America, Customer Service Contact Centers
01.2018 - 09.2021
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
GED -
Sierra Nevada
Reno, United StatesNo Degree - General Studies
College of Southern Nevada
Las Vegas, NVSkills
- Integrity and Honesty
- Answering calls
- Professionalism
- Self Motivation
- Reliability
- Time Management
- Effective Communication
- Team building
- Multitasking
- Adaptability and Flexibility
Timeline
Customer Service Cashier
Smiths Grocery
06.2023 - Current
Customer Service Representative
Brivo
03.2023 - Current
Property Manager
Taylor Realty Advisors
01.2022 - 03.2023
Customer Service Representative
Bank Of America, Customer Service Contact Centers
01.2018 - 09.2021
GED -
Sierra Nevada
No Degree - General Studies
College of Southern Nevada