Jordan Smith
Country Club Hills,IL
Summary
Graduated with a Bachelor's degree in Interdisciplinary Health Sciences with a minor in Business at the University of Illinois at Urbana-Champaign. An adaptable and dependable candidate seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Driven to learn quickly and demonstrate skills while optimizing project goals and output, resolving complex problems, and delivering innovative improvement strategies.
Overview
6
6
years of professional experience
Work History
Intern
Champaign County Healthcare Consumer
01.2024 - 05.2024
- Tracked and Researched Health Care and Disability Legislation
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Worked with community members to access healthcare services like vision, dental, and prescriptions
- Interacted with approximately 20 customers by phone, email, or in-person to provide information.
- Developed resource guides for the homeless and disability outreach services
- Researched new opportunities for advocacy
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Supported with creating project marketing materials to promote services.
Office Administrative Assistant
Illinois Fire Service Institute
09.2022 - 10.2023
- Organized and entered documents into the office system while registering and certifying students in firefighting after the completion of their academic and training term
- Cleaned and updated all technology and filing systems used to store all current and historical data
- Provided clerical support to company employees, such as filing, photocopying, scanning, and data entry
- Assisted with data collection, analysis, and reporting
- Worked on research projects and other tasks as assigned
- Helped to organize and coordinate events and activities
- Created and updated records and files to maintain document compliance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
To-Go Specialist
Olive Garden
04.2018 - 08.2020
- Delivered exceptional guest service, genuine hospitality, and excellent product knowledge
- Took over 100 to-go orders over the telephone and in person daily
- Assembled prepared food and checked for accuracy.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Education
Bachelor of Science in Interdisciplinary Health Sciences - Minor in Business - Health Behavior Change
University of Illinois At Urbana-Champaign
EMT Education and Field Training - EMT
Prairie State Community College/Richton Park Fire Department
Skills
- Administrative tasks
- Research and analysis
- Proficient in Microsoft Word, PowerPoint, Outlook, and Excel
- Excellent organizational and analytical skills
- Excellent communication oral and written skills
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal and Social Skills
- Creativity and Innovation
- Multitasking and Organization
Leadership and Activities
Health of The Homeless - President
Urbana, IL | 12/01/21 - 05/01/24
- Coordinated and organized volunteer opportunities within the community
- Established schedules, systems, and protocols for the organization of 200 members to sustain order
- Coordinated and led a donation drive for the students at Leal Elementary School
- Hosted multiple events to feed and aid the homeless.
ACTS Church - Ministry Leader
Urbana, IL | 08/01/22 - 05/01/24
- Led a women's ministry group of over 25 women
- Conducted bi-weekly structured bible study plans that allow others to grow spiritually and fellowship with others
- Visionaire and Hostess of Men and Women's Conferences.
- Composed and led praise dance ensembles with members
Accomplishments
Center for Healthcare Innovation's Health Equity Challenge - Competitor
Chicago, IL | 6/26/2024
- 1st Place winner of the Center for Healthcare Innovation's Health Equity Challenge. This case study competition involved collecting and analyzing research data to develop a health equity action plan to address health disparities impacting underserved communities.
Timeline
Intern
Champaign County Healthcare Consumer
01.2024 - 05.2024
Office Administrative Assistant
Illinois Fire Service Institute
09.2022 - 10.2023
To-Go Specialist
Olive Garden
04.2018 - 08.2020
Bachelor of Science in Interdisciplinary Health Sciences - Minor in Business - Health Behavior Change
University of Illinois At Urbana-Champaign
EMT Education and Field Training - EMT
Prairie State Community College/Richton Park Fire Department