Jordan Smith
Ann Arbor,MI
Summary
Accomplished Service Advisor with a proven track record at BMW of Ann Arbor, adept in customer service and CRM software. Excelled in vehicle assessment, multitasking, and fostering customer loyalty through effective complaint resolution. Demonstrated leadership by training peers and exceeding sales targets, showcasing a blend of technical expertise and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Service Advisor
Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor
01.2024 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
BMW of Ann Arbor
10.2021 - 12.2023
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
BMW Genius
BMW of Ann Arbor
03.2019 - 10.2021
- Assisted with demonstrations for new or used BMW vehicles to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to two junior team members.
- Checked in customers to ensure everyone is attended to in a timely manner.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Managed battery voltage in the showroom vehicles and the lot vehicles, charging vehicles when they need to be or bringing the vehicle to service if the battery dies.
Lot Porter
BMW of Ann Arbor
06.2018 - 03.2019
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
Customer Service Representative
Speedway
11.2013 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Skyline High School
Ann Arbor, MI05.2013
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Team player mentality
Timeline
Service Advisor
Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor
01.2024 - 08.2024
Service Advisor
BMW of Ann Arbor
10.2021 - 12.2023
BMW Genius
BMW of Ann Arbor
03.2019 - 10.2021
Lot Porter
BMW of Ann Arbor
06.2018 - 03.2019
Customer Service Representative
Speedway
11.2013 - 08.2018
High School Diploma -
Skyline High School
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