Jordan Smith
San Jose,CA
Summary
Energetic Barista enhances customer experiences in food service setting. Courteous and friendly when taking orders, giving directions, and taking payments. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Hostess
Town Restaurant
12.2021 - 07.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Barista
Philz Coffee
10.2017 - 08.2019
- Experience with cash register, Pasties, and on bar.
- Able to answer any questions on blends and notes to provide customer with perfect cup of coffee.
- Controlled line and crowd with quick, efficient service.
- Knowledgeable in opening and closing duties.
- Learned every menu item's preparation and numerous off-menu drinks to meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created chalk art for Blend of the month and any other current specials.
Education
Cosmetology License - Cosmetology
College of San Mateo
San Mateo10-2015
High School Diploma -
Hillsdale Highschool
San Mateo05-2013
Skills
- Interpersonal Skills
- Team Player
- Safe Food handling
- Multitasking and Organization
- Active listener
- Positive and professional
Timeline
Hostess
Town Restaurant
12.2021 - 07.2024
Barista
Philz Coffee
10.2017 - 08.2019
Cosmetology License - Cosmetology
College of San Mateo
High School Diploma -
Hillsdale Highschool
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