Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Smith

Cullman

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Cullman Regional Medical Center
09.2024 - Current
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Access Center Representative

UAB
04.2023 - 06.2024
  • Scheduled patients for routine and complex procedures using computer programs and registration systems.
  • Quickly answered a multi-line phone system and enthusiastically greeted callers.
  • Quickly investigated and resolved customer complaints and inquiries.

Call Center Representative

Cullman Primary Care Multi-Specialty Care
02.2022 - 01.2023
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Entered patient information into the system, including insurance, demographics, and medical history, to ensure that all records were current.

Account Executive/Teller

Bank Independent
03.2020 - 02.2022
  • Created invoices after receiving billing information and kept track of payment progress.
  • Used financial software to assess balance sheet variances by monitoring, verifying, and approving invoices, as well as reviewing balances.
  • Maintained vendor relationships and managed invoices.
  • Helped customers with a wide range of financial transactions.

Check-in Receptionist

Marx Optical
03.2019 - 02.2020
  • Scheduled patients for routine and complex procedures using computer programs and registration systems.
  • Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
  • Greeted customers and visitors in person as well as over the phone.

Patient Access Representative

Cullman Regional Medical Center
08.2016 - 03.2019
  • Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
  • Used documented guidelines and procedures to help patients with their financial and insurance issues.
  • Collected copayments and kept track of my finances on a daily basis.

Education

High School Diploma -

Cullman High School
Cullman, AL

Skills

  • MS Office
  • Medical terminology
  • Data entry
  • Patient privacy and confidentiality
  • Registration and admissions
  • Healthcare systems navigation

Timeline

Patient Access Representative

Cullman Regional Medical Center
09.2024 - Current

Access Center Representative

UAB
04.2023 - 06.2024

Call Center Representative

Cullman Primary Care Multi-Specialty Care
02.2022 - 01.2023

Account Executive/Teller

Bank Independent
03.2020 - 02.2022

Check-in Receptionist

Marx Optical
03.2019 - 02.2020

Patient Access Representative

Cullman Regional Medical Center
08.2016 - 03.2019

High School Diploma -

Cullman High School

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