Jordan Smith
Mount Vernon,NY
Summary
Motivated and innovative professional with a background in economics and communications, seeking to contribute to a dynamic team by leveraging my extensive experience in management, budgeting, and driving business growth. Passionate about fostering collaborative work environments and implementing strategies that improve store operations and customer service.
Overview
11
11
years of professional experience
Work History
Store Manager
Stop and Shop Supermarket
Mount Vernon, New York
06.2014 - Current
- Promoted through multiple roles over 10+ years, starting as a sales associate.
- Current responsibilities include managing day-to-day operations of a high-volume supermarket, driving $600,000 in sales per week.
- Oversee payroll management, staffing, and budgeting, ensuring efficient operations and adherence to financial goals.
- Lead, train, and motivate a team of 140 associates, focusing on growth, development, and teamwork.
- Implement company initiatives, driving new ideas to enhance sales, improve customer service, and increase operational efficiency.
- Resolve customer concerns quickly and professionally, ensuring a positive experience and maintaining store loyalty.
- Analyze sales data and customer feedback to optimize product offerings, staffing schedules, and inventory management.
- Collaborate with upper management to drive store performance, ensuring the achievement of set goals, and maintaining budgetary compliance.
Education
Bachelor of Arts - Economics, Minor in Communications
Baruch College
New York, NY01.2018
Skills
- Leadership & Team Management: Proven ability to lead, train, and inspire large teams, creating a collaborative and productive work environment
- Budgeting & Financial Management: Skilled in managing store budgets, payroll, and financial forecasts to ensure operational success
- Sales & Customer Service: Expertise in driving sales growth while providing exceptional customer service and resolving concerns efficiently
- Problem-Solving: Strong analytical skills in identifying issues and implementing creative solutions to optimize store performance
- Communication: Excellent verbal and written communication skills, including training staff and maintaining clear lines of communication with upper management
- Time Management: Ability to prioritize tasks and manage multiple responsibilities in a fast-paced retail environment
- Inventory Management: Proficient in monitoring and managing inventory levels to ensure stock is available and waste is minimized
- Technology: Familiar with retail management software, Microsoft Office Suite (Excel, Word, PowerPoint), and scheduling tools
- Adaptability & Innovation: Comfortable with embracing new technologies and techniques to improve processes and drive business results
Accomplishments
- Most improved Perishable Shrink Region 3
Timeline
Store Manager
Stop and Shop Supermarket
06.2014 - Current
Bachelor of Arts - Economics, Minor in Communications
Baruch College