Jordan Smith
Albuquerque
Summary
Experienced with providing compassionate support and guidance to military spouses. Utilizes effective communication and conflict resolution skills to build strong, resilient communities. Track record of fostering positive relationships and ensuring well-being of families in challenging situations.
Dynamic professional with a strong background in customer service and classroom support, notably at Anne Arundel Public Schools. Proven ability to engage students and foster positive relationships, while effectively implementing differentiated instruction. Recognized for a calm demeanor and active listening skills, enhancing both learning environments and customer experiences.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Overview
14
14
years of professional experience
Work History
Key Support Liaison
United States Space Force-Dept of the Air Force
05.2024 - 05.2025
- Volunteered Position through the United States Air Force/ Space Force
- Provide peer-to-peer support to unit families and service members
- Serve as communication link between unit leadership, service members, and families
- Offer information/referral to service members and families on community agencies and resources
- Welcomes new service members and families to the unit and cultivates relationships within the unit
- Actively participates in unit and installation functions
- Coordinate Key Support Liaison meetings to keep in touch with service members' and families' needs.
- Solved conflicts and addressed issues that occurred within the unit and the community.
Teacher Support Assistant
Anne Arundel Public Schools
04.2022 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed individual student behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Maintained accurate records of student progress and behavior to facilitate ongoing communication with teachers about their student's educational journey.
Ceramics Shop Attendant
Fired Up Pottery and Art
11.2018 - 05.2019
- Aided customers with inquiries regarding products, available classes, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Performed end-of-day cleaning duties: wiping down windows and counters, and sweeping and mopping shop floor.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Greenskeeper/Grounds Maintenance Landscaper
Mill Creek Country Club
08.2017 - 09.2018
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
- Maintained pristine conditions of golf courses, ensuring optimal playability and enhancing player satisfaction.
- Increased course sustainability, implementing eco-friendly pest and weed control measures.
- Removed debris and waste from outdoor areas.
- Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
- Operated heavy machinery such as landscaping tools, blowers, and utility vehicles safely and effectively to complete large-scale projects in a timely manner.
- Ensured proper irrigation of the flower beds with regular monitoring of sprinkler systems.
Stocking and Watering
Molbaks Garden + Home
04.2016 - 08.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Completed opening and closing shift tasks efficiently to keep store ready for guests.
- Watered plants daily and regularly checked for naturally wilted parts to remove.
- Identified and controlled pests and diseases to keep inventory plants healthy.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Greenhouse Sales Associate
Heavenly Creations Greenhouse
03.2015 - 06.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Performed cash, card, and check transactions with cash register to complete customer purchases.
- Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
- Watered plants daily and regularly checked for naturally wilted parts to remove.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
Disaster Relief Volunteer
Missouri Southern Baptist Convention
05.2014 - 08.2014
- Volunteered for a Collegiate Disaster Relief Internship
- Conducted thorough damage assessments to facilitate prompt recovery assistance for impacted communities.
- Increased public awareness of potential hazards through targeted outreach campaigns and educational programs.
- Provided emotional support to disaster survivors, helping them cope with trauma and loss more effectively.
- Assisted in the reconstruction of damaged infrastructure, promoting rapid community recovery following disasters.
- Coordinated humanitarian assistance efforts during disaster relief operations, delivering aid efficiently to affected communities.
- Provided disaster relief assistance following natural catastrophes, such as flooding and tornadoes, distributing essential supplies and aiding in recovery efforts while working alongside affected communities.
- Participated in training for volunteers in disaster relief techniques, increasing their effectiveness during crisis situations.
Server/Food Preparation Worker
Fresh Ideas Food Service Management
08.2012 - 05.2014
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Greeted customers and responded promptly to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a balanced cash drawer, ensuring accurate accounting before opening and after closing.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared menu items from popular recipes to generate repeat business.
Greenhouse Nursery Attendant
Lee Farms and Nursery
03.2011 - 07.2013
- Mentored and trained new greenhouse staff members in established protocols, safe work practices, and plant care techniques.
- Assisted customers with selecting appropriate plants for their specific growing environments during retail sales events held at the greenhouse facility.
- Enhanced plant growth by implementing proper watering and fertilization techniques.
- Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
- Increased overall plant health with careful pruning, pinching, and staking techniques when necessary.
- Collaborated with other team members to ensure efficient workflow within the greenhouse facility.
- Watered, pruned and groomed plants daily to maintain health and attractiveness.
- Unloaded plants and nursery items from delivery trucks.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Assisted customers with finding requested plants and flowers.
- Planted live flower arrangements for summer holidays like Mother's Day and Memorial Day.
- Preform other tasks, such as mowing, weeding, and keeping areas clean of litter, to keep a positive business appearance.
Education
No Degree - Associate of Applied Science
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Bolivar High School
Bolivar, MO05-2012
Skills
- Customer service
- Active listener
- Professional telephone demeanor
- Positive attitude
- Friendly and outgoing
- Computer skills
- Calm and patient demeanor
- Classroom support
- Student engagement
- Special education support
- Multitasking Abilities
- Plant and flower care
Timeline
Key Support Liaison
United States Space Force-Dept of the Air Force
05.2024 - 05.2025
Teacher Support Assistant
Anne Arundel Public Schools
04.2022 - 12.2022
Ceramics Shop Attendant
Fired Up Pottery and Art
11.2018 - 05.2019
Greenskeeper/Grounds Maintenance Landscaper
Mill Creek Country Club
08.2017 - 09.2018
Stocking and Watering
Molbaks Garden + Home
04.2016 - 08.2018
Greenhouse Sales Associate
Heavenly Creations Greenhouse
03.2015 - 06.2015
Disaster Relief Volunteer
Missouri Southern Baptist Convention
05.2014 - 08.2014
Server/Food Preparation Worker
Fresh Ideas Food Service Management
08.2012 - 05.2014
Greenhouse Nursery Attendant
Lee Farms and Nursery
03.2011 - 07.2013
No Degree - Associate of Applied Science
Ozarks Technical Community College
High School Diploma -
Bolivar High School
Similar Profiles
Arvin Rae Dela CruzArvin Rae Dela Cruz
Base Defense Operator Center Controller (BDOC) at United States Air Force- Schriever Space Force BaseBase Defense Operator Center Controller (BDOC) at United States Air Force- Schriever Space Force Base
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
THOMAS F. GOODTHOMAS F. GOOD
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Elizamarie AdamsElizamarie Adams
Receptionist at Happy Nails & SpaReceptionist at Happy Nails & Spa
Hailey HillHailey Hill
Scientist Project Lead at BiogenScientist Project Lead at Biogen