Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JORDAN SOUTH

Jefferson,GA

Summary

Dynamic Store Manager with a proven track record at UPS Store, excelling in employee training and customer service. Recognized for implementing process improvements that enhanced productivity and safety. Adept at conflict resolution and team development, consistently achieving operational goals while fostering strong relationships with clients and staff.

Overview

14
14
years of professional experience

Work History

Store Manager

UPS Store
01.2024 - Current
  • Oversee day-to-day operations and employees.
  • Managing print, fax, mail, and packaging.
  • Business-to-business customer interactions.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Oversaw storewide merchandising benchmarks.
  • Resolved customer complaints in a timely manner.
  • Trained and mentored associates to teach daily tasks and procedures.

GW

ULINE
01.2021 - 01.2023
  • Proficient in the UPS department, including packing and picking.
  • Highly experienced in the freight department on a daily basis.
  • I am experienced and trained on split shifts, which allowed me to cross-train on inbound duties such as transfers and put-aways.
  • Earned the 6:30 AM shift in the UPS department, which is only allotted to certain employees who exemplify top proficiency.
  • Production numbers and the error rate are below the department goal.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

City Carrier Assistant/ 204B Supervisor / Rural Carrier Associate

United States Postal Service
01.2017 - 01.2023
  • Memorized a total of 78 routes, including but not limited to streets, businesses, home addresses, and special customer requests per route.
  • Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
  • Organize packages and mail in sequence with routes.
  • Maintain an average of 50 to 60 hours of work per week.
  • Work in a fast-paced environment to meet timely deadlines.
  • Assist customers with any and all questions or concerns.
  • Manage multiple routes in one day while still meeting deadlines.
  • Knowledgeable about computer systems to input data daily.
  • Often diffuse situations regarding customer complaints.
  • Created a weekly schedule for employees.
  • Assist with employee needs or concerns.
  • Efficient knowledge is gained using a computer scanner to track the location of every package.
  • Worked in solo settings, as well as in team settings.

Server/Busser

The Cheesecake Factory
01.2014 - 01.2017
  • Worked at a fast pace while maintaining proficiency to ensure all guests' needs were met with excellence
  • Handled multiple tasks at one time while providing wonderful customer service
  • Exercised creativity for guests who had special events or occasions to create the ultimate experience for them
  • Memorized menu and ingredients to be able to answer any customer questions
  • Trained employees on POS systems and how to assist guests in a professional, timely, and friendly manner
  • Communicated frequently with guests by phone and in person in a professional manner
  • Assisted other staff members when they got behind on their duties

Material Handler/Loader

SGS Petroleum Services
01.2013 - 01.2014
  • Managed PVC powder and Caustic chemicals according to Osha Guidelines
  • Climbed onto large rail cars while filling them with the chemicals for transport
  • Worked in a team setting to accomplish company goals
  • Labeled rail cars to ensure no contaminants

Lot Manager

One Source Automotive Solutions
01.2011 - 01.2013
  • Organized and maintained cars to meet company standards
  • Greeting customers upon arrival and helping them to find a vehicle of their dreams
  • Scheduled customer maintenance requests
  • Assisted in vehicle repairs and maintenance

Education

Certificate of Completion - Student Ministries and Biblical Studies

Rhema Bible Training College
Tulsa, OK
05.2016

GED -

01.2013

High School -

01.2010

Skills

  • Employee training
  • Customer service
  • Time management
  • Conflict resolution
  • Employee supervision and motivation
  • Team development
  • Problem-solving
  • Flexible schedule
  • Relationship building and management

Accomplishments

  • Certified Notary
  • Employee Of The Month
  • Trainer for all jobs worked

Timeline

Store Manager

UPS Store
01.2024 - Current

GW

ULINE
01.2021 - 01.2023

City Carrier Assistant/ 204B Supervisor / Rural Carrier Associate

United States Postal Service
01.2017 - 01.2023

Server/Busser

The Cheesecake Factory
01.2014 - 01.2017

Material Handler/Loader

SGS Petroleum Services
01.2013 - 01.2014

Lot Manager

One Source Automotive Solutions
01.2011 - 01.2013

Certificate of Completion - Student Ministries and Biblical Studies

Rhema Bible Training College

GED -

High School -

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JORDAN SOUTH