Jordan Souva
Manheim Detroit
Carleton,MI
11
years of professional experience
Results-driven detail shop supervisor with strong communication skills and a focus on cultivating client relationships. Successfully implemented quality control measures, improving customer satisfaction ratings and ensuring adherence to industry standards in vehicle detailing.
Work History
Detail Shop Supervisor
7 Years 1 Month- Oversaw daily operations of detail shop, ensuring high-quality vehicle cleaning and restoration standards.
- Implemented quality control measures to enhance service consistency and customer satisfaction ratings.
- Managed scheduling and workflow for detail team, improving efficiency and reducing turnaround times.
- Trained and mentored staff on best practices in detailing techniques and customer service protocols.
- Developed inventory management systems to streamline supply ordering and reduce waste.
- Established safety protocols, fostering a safe work environment compliant with industry regulations.
- Cultivated strong relationships with clients through excellent communication skills, attentive listening, and proactive problem-solving abilities.
- Created a positive work culture through open communication, employee recognition, and team-building activities.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
Arbitration Associate
2 Years 1 Month- Streamlined vehicle auction processes to maximize operational efficiency.
- Implemented quality control measures to ensure compliance with industry standards.
- Trained new team members on operational protocols and safety standards.
- Enhanced customer service experience by resolving transaction issues promptly.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Mech 1
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle systems, ensuring optimal performance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
Education
High School Diploma
Skills
Attention to detail
Detail-oriented
Auto and engine repair
Engine repair
Detailing best practices
Suspension systems
Tire services
Gasket and seal replacements
Belt and hose replacements
Detailing equipment operation
Vehicle restoration techniques
Quality control measures
Exterior restoration
Detailing process management
Vehicle test drives
Scheduling and planning
Inventory control
Task delegation
Cosmetic repair techniques
Hiring and training
Shop management
Cleaning solutions knowledge
Customer relations
Customer service training
Strong communication skills
Quality assurance checks
Vehicle inspections
Equipment diagnostics
Filter replacements
Suspension systems
Timeline
Detail Shop Supervisor
Manheim Detroit
07.2019 - CurrentRead More
Arbitration Associate
Manheim Detroit
08.2016 - 09.2018Read More
Mech 1
Manheim Detroit
03.2015 - 08.2016Read More
Jefferson High School
High School Diploma
Read More