Jordan Speaks
Waterbury,CT
Summary
Professional with a successful track record in both the car industry and military service. Combining strategic planning and leadership skills from military experience with operational efficiency and growth-driven expertise from the car sector. Proven ability to lead high-performance teams and implement innovative solutions.
Overview
9
9
years of professional experience
Work History
CAR SALESMAN
Shakers CDJR
07.2024 - Current
- Consistently hit monthly sales targets by selling 8-12 vehicles, in a 40-50 car dealership.
- Collaborated with the finance department to help customers secure financing, increasing the likelihood of closing sales.
- Received multiple reviews and CSIs from customers for professionalism, product knowledge, and personalized service.
- Utilized CDK and Eleads to make phone calls, track leads, follow-ups, and sales progress.
- Built and maintained strong customer relationships, leading to high customer satisfaction and referrals.
- Demonstrated extensive product knowledge, effectively matching customers with vehicles that met their needs and preferences.
- Participated in dealership promotions and events, driving foot traffic and increasing sales opportunities.
CAR SALESMAN
Crabtree Toyota
02.2023 - 05.2024
- Generated sales leads through referrals, cold calls
- Successfully negotiated deals with customers while maximizing dealership profits
- Organized test drives for potential buyers in order to showcase vehicle capabilities
- Followed up with customers post-sale to verify satisfaction
- Assisted customers with financing applications and secured competitive rates from partnering lenders
- Educated customers on proper maintenance techniques for their vehicles after purchase
- Placed special orders, submitted online, orders, or contacted other stores to find desired items
- Computed sales prices, total purchases, and received and processed cash and credit payment
UNITED STATES MARINE CORPS
Department Of Defense
12.2018 - 12.2022
- Supervised teams of 30+ people, stepping in to support my Marines and deliver smooth processes for the unit
- Trained junior Marines by teaching best practices, respect procedures and leadership strategies
- Organized promotional events and interacted with community to increase unit morale
- Held weekly meetings with my Marines to identify techniques to overcome obstacles
- Prepared reports detailing the nature of repairs performed on aircraft electronics systems
- Repaired circuit boards and other electronic assemblies down to component level
- Installed various electronic equipment in accordance with blueprints or technical manuals
- Coordinated work with engineers, technicians, and other aircraft maintenance personnel
- Kept records of maintenance and repair work
APPOINTMENT SETTER
Encor Solar
08.2020 - 06.2021
- Coordinated appointments according to established scheduling guidelines
- Answered phones, returning messages to schedule appointments
- Utilized computerized appointment scheduling system and supported updates
- Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties
- Converted sales opportunities to confirmed appointments
- Actively listened to customers to provide tailored appointment solutions
- Incorporated feedback from colleagues into daily practices to improve efficiency and effectiveness of workflow processes
- Gathered required tools and equipment needed for scheduled appointments
SERVER
Olive Garden
03.2020 - 08.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Memorized menu to help diners make informed meal choices
SALES ASSOCIATE
Kohls Department Store
01.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Trained and developed new hires in company procedures, product knowledge and customer service
- Loaded and unloaded merchandise using ladder and pallet jack
- Tracked stock using company inventory management software
- Prepared large cash deposits
CASHIER
Stop & Shop
03.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of customers
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
- Monitored self-checkout systems and provided assistance or intervention where required
Education
HIGH SCHOOL DIPLOMA -
Waterbury Career Academy
Waterbury, CT06.2017
Skills
- Secret Security Clearance
- Operating Procedures and Critical Thinking
- Calculating Prices
- Customer Service and Assistance
- Contract Negotiation
- Motivational Techniques
- Sales Records Oversight
- Shipping and Receiving
- Warehouse Experience
- Competitive
Timeline
CAR SALESMAN
Shakers CDJR
07.2024 - Current
CAR SALESMAN
Crabtree Toyota
02.2023 - 05.2024
APPOINTMENT SETTER
Encor Solar
08.2020 - 06.2021
SERVER
Olive Garden
03.2020 - 08.2020
UNITED STATES MARINE CORPS
Department Of Defense
12.2018 - 12.2022
SALES ASSOCIATE
Kohls Department Store
01.2017 - 11.2018
CASHIER
Stop & Shop
03.2016 - 12.2016
HIGH SCHOOL DIPLOMA -
Waterbury Career Academy
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