jordan Spears
Memphis,TN
Summary
Highly productive IT Technical Support Specialist with expertise in network troubleshooting, software installation, and cybersecurity measures. A solution-focused professional who excels in problem-solving, time management, and communication to ensure smooth technological operations and user satisfaction.
Overview
6
6
years of professional experience
Work History
IT Technical Support Specialist
Toprx
Bartlett, TN
07.2018 - Current
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Assisted with server migration projects from physical to virtual environments.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Developed scripts in various languages for automation purposes.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Evaluated vendor products and services for potential cost savings opportunities and improved operations efficiency.
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Provided issue resolution and technical support for system use.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Education
Some College (No Degree) -
Tennessee College of Applied Technology - Covington
Covington, TNSkills
- Network Administration
- Advanced troubleshooting
- Application support
- VoIP Systems
- Security Protocols
- Database Administration
- Asset Management
- Virtualization Technologies
- Hardware Installation
- Customer Service
- Software Installation
- Technical Support
- Hardware diagnostics
- System Administration
- End-User Training
- System Configuration
- Mobile Device Management
- Remote Support
- Account Management
- Microsoft Outlook
- Training abilities
- Hardware upgrades
- Network configuration
Timeline
IT Technical Support Specialist
Toprx
07.2018 - Current
Some College (No Degree) -
Tennessee College of Applied Technology - Covington
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