Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Spidel

Noblesville

Summary

Dynamic and detail-oriented professional with extensive experience at Lowe's, excelling in customer service and team collaboration. Proven track record in enhancing staff productivity and streamlining operations. Skilled in problem resolution and inventory management, consistently fostering positive relationships and ensuring compliance with safety standards. Adaptable and dependable, thriving in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Scheduling Staffin Admin

Lowes
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Department Sales Floor Supervisor

Lowe's
09.2020 - 03.2024
  • Ensured compliance with all safety regulations by training staff on proper procedures and consistently enforcing standards throughout the sales floor area.
  • Trained new employees on store policies, procedures, and product knowledge, ensuring a consistent level of expertise across the team.
  • Facilitated store-wide training sessions on topics such as customer service, product knowledge, and company policies to promote a cohesive and knowledgeable workforce.
  • Developed strong relationships with vendors and installers for timely delivery of merchandise orders.
  • Managed customer escalations with diplomacy and professionalism, resolving issues quickly to ensure a positive experience for all parties involved.
  • Prioritized store visual merchandising initiatives to create eye-catching displays that boosted sales figures during peak shopping seasons.
  • Created an inclusive atmosphere amongst team members through team-building activities that promoted trust and collaboration across departments.
  • Increased staff productivity by identifying inefficiencies in processes and implementing new strategies that streamlined daily tasks.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Receiving Clerk

Lowe's
06.2018 - 09.2020
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.

Head Cashier

Lowe's
04.2015 - 06.2018
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.

Education

Bachelor of Arts - Journalism With A Focus in Public Relations

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Calm under pressure
  • Problem resolution
  • Active listening

Timeline

Scheduling Staffin Admin

Lowes
03.2024 - Current

Department Sales Floor Supervisor

Lowe's
09.2020 - 03.2024

Receiving Clerk

Lowe's
06.2018 - 09.2020

Head Cashier

Lowe's
04.2015 - 06.2018

Bachelor of Arts - Journalism With A Focus in Public Relations

Indiana University, Purdue University Indianapolis

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Jordan Spidel