Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JORDAN STERN

Fort Collins,CO

Summary

Hardworking, highly motivated, professional, and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

Choice City Deli + Butcher
06.2024 - Current
  • Helped to set up large parties and special events
  • Responded to guests' requests in a timely manner with accuracy and courtesy
  • Interacted professionally with hosts and waitstaff to deliver effective service
  • Restocked plates, silverware, glassware between courses of service
  • Moved tables and chairs according to expected customer numbers
  • Demonstrated excellent customer service skills by addressing customers' needs promptly
  • Ensured all dishes, utensils, glasses, and other supplies were properly stocked at all times
  • Unloaded and stocked glassware, plates, and utensils
  • Collaborated with staff teams and developed business relationships with coworkers to build personal networks
  • Addressed customer questions and requests and directed guests to appropriate facility locations
  • Refilled glasses with drinks and replenished condiment shakers
  • Kept track of table numbers for incoming orders ensuring accurate delivery
  • Replaced tablecloths and washed dirty linens
  • Answered phone calls to take reservations and address guest questions and concerns
  • Helped bus tables and ran food to patrons during high-volume periods
  • Conversed with members and guests in outgoing and friendly manner
  • Monitored restaurant activity to determine seating and dining flow
  • Greeted patrons and coordinated table assignments to meet party preferences and requests
  • Engaged with guests to maximize satisfaction with food and service
  • Processed phone and online orders, keeping food hot and fresh until picked up
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
  • Stocked service areas with supplies to deliver faster service to guests





BUSSER AND HOSTESS

Alley House Grille
01.2023 - 12.2023
  • Assisted in setting up and clearing tables quickly and efficiently
  • Removed plates and glasses from tables after meals
  • Provided assistance to servers as needed during busy periods of operation
  • Maintained a clean and organized work area to ensure safety and sanitation standards were met.

CAMP COUNSELOR

Kickin' it During Summer (K.I.D.S)
06.2022 - 08.2023
  • Utilized patience and understanding when dealing with challenging behavior from campers
  • Showed leadership skills by motivating campers to participate in team building activities
  • Displayed enthusiasm and commitment towards providing a fun learning experience for the kids
  • Managed multiple tasks simultaneously while supervising large groups of children
  • Created an inclusive environment for all campers regardless of age, gender or race
  • Adapted quickly to changing schedules and expectations while working as part of a team
  • Remained calm in emergencies and stressful situations
  • Communicated with parents and answered questions regarding camp policies and activities
  • Demonstrated excellent communication abilities while resolving conflicts between campers in a professional manner
  • Monitored closely camper interactions to identify any signs of bullying or inappropriate behavior
  • Assisted in creating arts and crafts projects that encouraged creativity among the kids
  • Addressed camper concerns and promptly resolved disputes
  • Educated campers on importance of team work
  • Provided support services such as first aid treatments if necessary due to minor injuries sustained by the children
  • Maintained positive relationships with parents and guardians through regular updates on their child's progress at the camp
  • Ensured safety protocols were followed at all times during activities both inside and outside of the facility
  • Provided guidance to campers on how to stay safe and healthy during their stay at the camp
  • Wrote attendance and incident reports and submitted records to supervisors for review


CREW MEMBER

Peak Deli
06.2017 - 10.2020
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Cross-trained in multiple positions within the store as needed
  • Placed orders into POS systems and handled cash and credit transactions
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Packaged and labeled to-go and delivery orders for pickup
  • Cleaned and sanitized store restroom areas and stalls
  • Cleared and bussed tables and mopped lobby floors during closing times
  • Recommended menu items according to customer preferences and dietary restrictions
  • Counted money in cash drawers and calculated customer tips after shifts
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
  • Washed dishes, glassware, and silverware after meals.

Education

BACHELOR OF ARTS (B.A.) IN UNDECLARED AT THE MOMENT -

Colorado State University
Fort Collins, CO
05.2027

Skills

  • Stocking and Replenishing
  • Guest Satisfaction
  • Table Bussing
  • Time Management
  • Table Setting Knowledge
  • Cleaning and Sanitizing
  • Phone Inquiries
  • Billing and Payment Processing
  • Restaurant Operation
  • Guest Flow
  • Cross-Functional Training
  • Taking Reservations
  • Order Placement
  • Health Code Requirements
  • Accurate Cash Handling
  • Customer Seating
  • Assigning Tables
  • Guest Interaction

References

  • ANDREW STERN, Restaurant Owner, Peak Deli - Father, But I Was An Employee, (970) 759-6549, blancostern@gmail.com
  • JAMIE CAROTHERS, Manager Of Operations, K.I.D.S - Manager At K.I.D.S Camp, (970) 812-6343, jcarothers@pagosasprings.co.gov
  • ADRIENNE PANTER, Therapist, - Family Friend, (970) 946-8123, uponaridge@gmail.com
  • CHRIS WESTON, Manager, Alley House Bar & Grille, (912)659-1652, Chris@alleyhousegrille.com

Timeline

Wait Staff Member

Choice City Deli + Butcher
06.2024 - Current

BUSSER AND HOSTESS

Alley House Grille
01.2023 - 12.2023

CAMP COUNSELOR

Kickin' it During Summer (K.I.D.S)
06.2022 - 08.2023

CREW MEMBER

Peak Deli
06.2017 - 10.2020

BACHELOR OF ARTS (B.A.) IN UNDECLARED AT THE MOMENT -

Colorado State University

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JORDAN STERN