Jordan Stieber
Tucson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mechatronics & Robotics Tech
CBRE
Tucson, AZ
02.2025 - Current
- Diagnosed and resolved technical issues to maintain operational efficiency across systems.
- Conducted routine inspections and preventive maintenance to ensure equipment reliability.
- Executed troubleshooting procedures, reducing downtime and enhancing service delivery.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Field Service Technician
Tucson Grill Cleaning
Tucson, AZ
08.2024 - Current
- Diagnosed and repaired commercial grill systems to ensure optimal performance.
- Conducted routine maintenance and cleaning of equipment to extend lifespan.
- Trained junior technicians on best practices for service delivery and safety protocols.
- Implemented efficient workflows that reduced service time and enhanced customer satisfaction.
Aircraft Dispatcher
Airstat
Thomson, Georgia
08.2022 - 08.2024
- Monitored weather conditions, airspace restrictions and air traffic control requirements.
- Researched alternate routes when necessary due to traffic or bad weather.
- Provided customer service to passengers by answering questions about their flights and addressing any concerns they may have had.
- Tracked all incoming and outgoing flights using radar technology to monitor their locations at all times.
- Coordinated with pilots regarding changes in flight plans due to weather or other factors.
- Communicated with other departments such as Maintenance Control Centers or Flight Operations Quality Assurance.
- Worked with customer service agents and aircraft routers to manage scheduling and cancellations.
- Remained on call 24 hours per day, when working.
- Prepared dispatch release documents for flights.
- Monitored aircraft with radar, computer equipment or visual references.
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
Automotive Service Writer
Holmes Tuttle
Tucson, Arizona
02.2016 - 08.2022
- Organized documents related to vehicle servicing or repairs.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Participated in training sessions related to automotive service writing techniques.
- Scheduled appointments for service and repairs.
- Processed payments from customers in accordance with company policies.
- Explained repair procedures and pricing options to customers in a clear manner.
- Worked closely with the service department personnel to coordinate daily activities.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Updated knowledge of automotive technology, industry trends, products, services, and regulations.
- Greeted customers and answered inquiries about services offered.
- Provided cost estimates for labor and parts based on customer needs.
- Recorded customer information, vehicle mileage, and details of services performed.
- Ordered parts from suppliers as needed.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Assisted mechanics with diagnosing complex mechanical problems using computerized diagnostic equipment.
- Provided support to other departments within the dealership as needed.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Maintained accurate records of customer transactions including payments received.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Courteously greeted customers and assisted with initiating service requests.
- Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
- Researched vehicle maintenance history to determine maintenance needs.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Walden Grove High School
Sahuarita, AZ08.2014
Skills
- Emergency Management
- Team building
- Schedule oversight
- Attention to Detail
- Excellent Communication
- Analytical Thinking
- Continuous Improvement
- Active Listening
- Task Prioritization
- Effective Communication
- Adaptability and Flexibility
- Problem-Solving
- Decision-Making
- Professional Demeanor
- Multitasking
- Relationship Building
- Time Management
- Written Communication
- Organizational Skills
- Professionalism
- [Software] expertise
- Adaptability
Timeline
Mechatronics & Robotics Tech
CBRE
02.2025 - Current
Field Service Technician
Tucson Grill Cleaning
08.2024 - Current
Aircraft Dispatcher
Airstat
08.2022 - 08.2024
Automotive Service Writer
Holmes Tuttle
02.2016 - 08.2022
High School Diploma -
Walden Grove High School