JORDAN STILES
Las Vegas,NV
Overview
21
21
years of professional experience
Work History
Produce Specialist
Smith's
01.2018 - 01.2019
- Collaborated with other department leads to execute cross-merchandising strategies for increased sales opportunities.
- Streamlined merchandise replenishment processes with proper stocking techniques that minimized handling time and out-of-stock instances.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Maintained accurate inventory records, submitting weekly reports to management for better forecasting and ordering decisions.
- Established a welcoming atmosphere for customers by maintaining a clean, well-organized, and visually appealing produce department.
- Increased customer satisfaction through providing timely assistance, product knowledge, and recommendations.
- Assisted in training 5 employees on general aesthetics and logistical tasks to raise quality of work for entire team.
- Operated heavy, complex equipment safely to minimize accidents.
- Compared shipments against packing slips to confirm completeness and accuracy of delivery.
Grocery Department and Produce Specialist
Whole Foods Market
01.2009 - 01.2017
- Essential customer partner, product expert, trusted teammate, and internal mentor for a highly recognized, sustainable grocer
- Produce department guru and go to POC for both internal and external customer product inquiries
- Assist lead buyers with inventory management and provide buying advice based on frontline experience with customers and trends
- Celebrate high company standards of image and quality by keeping produce and grocery presentations in pristine condition during peak shopping times
- Maintain an ongoing, deep knowledge of organic items, fluctuation of their availability and origin in order to confidently direct customers to the right items during the right season
- Meld calligraphy, lettering, and graphic design talents with merchandising techniques to create unique product displays - enabling customer experience, loyalty, and sales
- Facilitate communication and trust between team leads and associates and assist in hands-on training of new hires.
Apprentice and Shop Lead
Olde Town Tattoo
01.2008 - 01.2009
- In a demanding, fast-paced, artistic environment ensuring the highest in both health and customer service standards
- Assist customers both via phone and in person, providing a welcoming environment to even the most timid of first timers to well fledged veterans
- Trusted appointee responsible for the highest standards of sanitary workstations - ensuring proper setup and breakdown of all artists' workstations between tattoos comply with strict health regulations
- Certified in autoclave usage and equipment sterilization
- Provide decision-making guidance and advice to customers based on their level of comfort/experience with being tattooed
- Create flash art designs to inspire customers and rotating artists.
Parcel Center Freight Coordinator
Caesars Palace
01.2000 - 01.2008
- Exercised scheduling, logistics, and customer service skills at a world renowned casino
- Ensure the highest level of security and compliance by managing all mailroom opening and closing procedures
- Managed delivery of all guest and employee parcels
- Setup and breakdown of convention freight
- Responsible for tracking daily freight delivery and catering departments logs Daily service to, and contact with guests both in person and over the phone
- Orchestrate dispatch and facilitative active communication across multiple departments & customers for parcel pickup and delivery
- Maintain proficiency of shipping logistics software & billing systems i.e
- FedEx, UPS, DHL, TrackIt, LMS (guest log & notification), InfoGenesis (billing)
- Heavy equipment operator certified (i.e
- Motorized pallet jacks)
- Maintain a working sales and marketing process knowledge amongst all properties under the Harrah's umbrella - i.e
- Deep understanding of "six stop" strategy and spotlight training, back of house vs
- Floor, etc.
Lead Delivery Driver
Christian & Johnson Floral and Gift Center
01.2001 - 01.2005
Assistant Manager
Pacific Coast Pizza & Catering
01.1998 - 01.2000
Education
Graduating Class of 1997 -
Carmel Valley High School
Carmel, CAGeneral Studies, Fine Arts -
Hawaii Pacific University
Honolulu, HI12.2000
General Studies, Fine Arts -
Butte College
Chico, CA12.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint resolution
- Client Relations
- Delivery Scheduling
- Warehousing functions
- Building rapport
Related Experience Details
- Essential customer partner, product expert, trusted teammate, and internal mentor for a highly recognized, sustainable grocer, Produce department guru and go to POC for both internal and external customer product inquiries, Assist lead buyers with inventory management and provide buying advice based on frontline experience with customers and trends, Celebrate high company standards of image and quality by keeping produce and grocery presentations in pristine condition during peak shopping times, Maintain an ongoing, deep knowledge of organic items, fluctuation of their availability and origin in order to confidently direct customers to the right items during the right season, Meld calligraphy, lettering, and graphic design talents with merchandising techniques to create unique product displays - enabling customer experience, loyalty, and sales, Facilitate communication and trust between team leads and associates and assist in hands-on training of new hires
- In a demanding, fast-paced, artistic environment ensuring the highest in both health and customer service standards, Assist customers both via phone and in person, providing a welcoming environment to even the most timid of first timers to well fledged veterans, Trusted appointee responsible for the highest standards of sanitary workstations - ensuring proper setup and breakdown of all artists' workstations between tattoos comply with strict health regulations, Certified in autoclave usage and equipment sterilization, Provide decision-making guidance and advice to customers based on their level of comfort/experience with being tattooed, Create flash art designs to inspire customers and rotating artists
- Exercised scheduling, logistics, and customer service skills at a world renowned casino, Ensure the highest level of security and compliance by managing all mailroom opening and closing procedures, Managed delivery of all guest and employee parcels, Setup and breakdown of convention freight, Responsible for tracking daily freight delivery and catering departments logs Daily service to, and contact with guests both in person and over the phone., Orchestrate dispatch and facilitative active communication across multiple departments & customers for parcel pickup and delivery, Maintain proficiency of shipping logistics software & billing systems i.e. FedEx, UPS, DHL, TrackIt, LMS (guest log & notification), InfoGenesis (billing), Heavy equipment operator certified (i.e. motorized pallet jacks), Maintain a working sales and marketing process knowledge amongst all properties under the Harrah's umbrella - i.e. deep understanding of "six stop" strategy and spotlight training, back of house vs. floor, etc.
Prior Experience
- Lead Delivery Driver, Christian & Johnson Floral and Gift Center, Chico, CA, 2001-01-01, 2005-12-31
- Assistant Manager, Pacific Coast Pizza & Catering, Carmel Valley, CA, 1998-01-01, 2000-12-31
Related Experience
- Produce Specialist, Smith's, Las Vegas, NV, 2018-01-01, 2019-12-31
- Grocery Department and Produce Specialist, Whole Foods Market, Monterey, CA, 2009-01-01, 2017-12-31
References
Available upon request
Timeline
Produce Specialist
Smith's
01.2018 - 01.2019
Grocery Department and Produce Specialist
Whole Foods Market
01.2009 - 01.2017
Apprentice and Shop Lead
Olde Town Tattoo
01.2008 - 01.2009
Lead Delivery Driver
Christian & Johnson Floral and Gift Center
01.2001 - 01.2005
Parcel Center Freight Coordinator
Caesars Palace
01.2000 - 01.2008
Assistant Manager
Pacific Coast Pizza & Catering
01.1998 - 01.2000
Graduating Class of 1997 -
Carmel Valley High School
General Studies, Fine Arts -
Hawaii Pacific University
General Studies, Fine Arts -
Butte College