Jordan Stillman
Westminster,MD
Summary
Successful Customer Care Representative/Administrative Assistant with 5 years of experience at several addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completed various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Customer Care Rep - Administrative Assistant
Timonium Animal Hospital
02.2021 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Navigated multiple computer systems and applications to find information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Defined clear targets and objectives and communicated to other team members.
Restaurant Manager
J's
07.2019 - 05.2021
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
Education
High School Diploma -
Westminster High School
Westminster, MD05.2020
Bachelor of Science - Biology
Stevenson University
Stevenson, MD05.2024
No Degree - Management
Ignite
Online05.2024
Skills
- Complaint resolution
- CRM Software
- Product and service knowledge
- Conflict Mediation
- Professional Networking
- Event Planning
- Payroll and budgeting
- Clear Communication
- Multitasking and Time Management
- Correspondence Writing
- Office Administration
Timeline
Customer Care Rep - Administrative Assistant
Timonium Animal Hospital
02.2021 - Current
Restaurant Manager
J's
07.2019 - 05.2021
High School Diploma -
Westminster High School
Bachelor of Science - Biology
Stevenson University
No Degree - Management
Ignite