Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jordan Stockert

San Antonio

Summary

Dynamic Assistant General Manager with proven expertise at Kentucky Fried Chicken in team leadership and cost reduction. Enhanced guest satisfaction through data analysis and effective staff training, driving profitability while maintaining high food safety standards. Recognized for resolving customer issues with empathy, fostering loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Kentucky Fried Chicken
03.2023 - Current
  • Supervised daily operations to ensure compliance with quality and safety standards.
  • Trained and mentored staff to enhance team performance and service delivery.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed customer feedback to improve service processes and enhance guest satisfaction.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.

Shift Manager

Kentucky Fried Chicken
02.2021 - 03.2023
  • Supervised shift operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members on best practices and operational efficiency.
  • Managed inventory control processes, reducing waste and optimizing stock levels.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Cashier

Kentucky Fried Chicken
04.2020 - 02.2021
  • Managed high-volume cash transactions with precision and efficiency.
  • Trained new employees on register operations and customer service protocols.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service Representative

Kohls Department Store
08.2019 - 09.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

GED -

Homeschool
San Antonio, TX
05-2017

Skills

  • Team leadership expertise
  • Food safety and sanitation
  • Sales techniques
  • Financial leadership
  • Staff hiring
  • Employee motivation
  • Data analysis
  • Delegation
  • Cost reduction

Interests

  • Graphic Design
  • DIY and Home Improvement
  • Video Game Design
  • Fashion and Style
  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Timeline

Assistant General Manager

Kentucky Fried Chicken
03.2023 - Current

Shift Manager

Kentucky Fried Chicken
02.2021 - 03.2023

Cashier

Kentucky Fried Chicken
04.2020 - 02.2021

Customer Service Representative

Kohls Department Store
08.2019 - 09.2020

GED -

Homeschool

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