Jordan Stout
Orange,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Lead Residential Counselor
The Little Keswick School
07.2022 - Current
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for residents with complex needs.
- Assisted residents in achieving personal goals by creating customized action plans and offering regular guidance.
- Managed budgets for residential programs, ensuring optimal resource allocation and cost-effective operations.
- Contributed to organizational success by participating in strategic planning initiatives aimed at improving overall service delivery.
Residential Counselor
The Little Keswick School
12.2021 - 07.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Correctional Officer
Coffeewood Correctional Center
06.2020 - 12.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Front Desk Night Auditor
Comfort Inn by Choice Hotels
01.2020 - 06.2020
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Quality Assurance Specialist
Bluegreen Vacations
05.2019 - 01.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Guest Services Receptionist
Bluegreen Resorts
07.2018 - 05.2019
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Established trust among international visitors through effective use of language skills when communicating pertinent information about their stay in the US-based hotel.
Education
No Degree - General
Germanna Community College
Locust Dale, VAHigh School Diploma -
Orange County High School
Orange, VA05-2016
Skills
- Client relationship management
- Organizational development
- Risk assessment
- Market research
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Strategic thinking
- Analytical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
Timeline
Lead Residential Counselor
The Little Keswick School
07.2022 - Current
Residential Counselor
The Little Keswick School
12.2021 - 07.2022
Correctional Officer
Coffeewood Correctional Center
06.2020 - 12.2021
Front Desk Night Auditor
Comfort Inn by Choice Hotels
01.2020 - 06.2020
Quality Assurance Specialist
Bluegreen Vacations
05.2019 - 01.2020
Guest Services Receptionist
Bluegreen Resorts
07.2018 - 05.2019
No Degree - General
Germanna Community College
High School Diploma -
Orange County High School
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