Microsoft Office
Jordan Stovall
Holiday,FL
Summary
Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating projects, data analysis, and Google Suite. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Stay at Home Mom/ Elementary School Volunteer
Independant
04.2015 - Current
- Managed school Facebook page and social media to help with school-wide communication and foster a positive school culture
- Collaborated with other volunteers to organize school events & coordinated volunteer efforts, ensuring seamless and successful execution.
- Assisted in planning & coordinating fundraising events that led to increased resources for classrooms, campus improvements, and better teacher moral.
- As Secretary of the PTO Board, I prepared reports and maintained records of all meetings, advocated for student & teacher needs, and contributed ideas for school improvements & events.
- As a Mom, I have coordinated all scheduling with 2 kids, maintained a household, and networked with other parents.
Independent Insurance Agent
Independent, Myself
07.2012 - 03.2022
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Assisted clients in the claims process, ensuring smooth communication between them and the insurer for timely resolution of claims.
- Utilized CRM software to manage client relationships.
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
- Maintained high standards of customer service by building relationships with clients, educating clients on insurance policies and procedures, and responding to customer calls swiftly to resolve issues and answer questions.
- Self driven to meet business goals and maintain an organizational system that promotes efficiency.
Front Office Admin & Scheduling Coordinator
Master Restoration
02.2014 - 04.2015
- Administrative tasks such as filing, data entry, customer service, scheduling, and document management.
- Assisted in project management to ensure a seamless process for our jobs from start to finish.
- Handled appointment and itinerary coordination for our whole team/staff to accommodate all emergency cases & optimize every day.
- Managed high call volumes effectively & improved client relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting payments and calling to collect on past debts.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Assisted in all overflow tasks from my manager on a daily basis.
Marketing Director
Amerilife Marketing Group
01.2008 - 01.2014
- My main objective was to recruit & contract life & health insurance agents to represent the various carriers that we offered. I specialized in the senior market & life insurance.
- Built strong relationships with industry professionals, my contracted agents, and my co-workers.
- Developed comprehensive marketing plans & organizational systems for myself in alignment with my overall business goals and objectives.
- Optimized digital marketing efforts through targeted email marketing campaigns and data-driven analytics.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Established, initiated and optimized personal business development strategies based on company targets, product specifications, market data, and rate analysis.
- Secured long-term accounts by staying current with industry standards & keeping my agents informed as well as customer service with a smile.
Various Serving and Receptionist Positions
Various
01.2000 - 12.2007
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- As a server, provided an enjoyable dining experience, knowledgeable of our menu, friendly & attentive customer service.
Education
Associate of Arts - Business
St. Petersburg College
Clearwater, Fl 07-2008
Skills
- Proficient in Google Suite & Microsoft Office
- Coordinating projects and events
- Licensed insurance agent 2-15
- Account management
- Administrative functions
- Strong organizational abilities
- Client relations
- Data analysis
- Effective time management
Certification
- Licensed Life, Health, & Annuity Agent (2-15): 2012-Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceSoftware
Google Suite
Interests
Tennis
Golf
Outdoors
Family
Timeline
Stay at Home Mom/ Elementary School Volunteer
Independant
04.2015 - Current
Front Office Admin & Scheduling Coordinator
Master Restoration
02.2014 - 04.2015
Independent Insurance Agent
Independent, Myself
07.2012 - 03.2022
Marketing Director
Amerilife Marketing Group
01.2008 - 01.2014
Various Serving and Receptionist Positions
Various
01.2000 - 12.2007
Associate of Arts - Business
St. Petersburg College
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