Jordan Strawn

• Provided administrative support to the Program Management team, ensuring a smooth and efficient business process and surpassing vendor partner and client expectations.

• Cultivated and maintained valuable relationships with clients, vendor partners, and internal team members.

• Communicated effectively via email, phone, and in person, as needed.

• Meticulously reviewed documentation for accurate details and processed documents swiftly.

• Assisted with client/vendor partner / contingent worker inquiries as needed while maintaining the highest degree of confidentiality.

• Assisted with reviewing candidate profiles, ensuring their completeness, accuracy, and adherence to the submission process.

• Coordinated scheduling of candidate interviews, managing candidate starts, processing candidate offers (first-day instructions), and supporting candidate offboarding with vendor partners.

• Managed all daily/weekly administrative tasks and duties, including running reports on time.

• Strong ability to work in a fast-paced environment, always maintaining a sense of urgency.

• Understand the program escalation process to ensure streamlined communication amongst all parties.

• Strive for continuous process and program improvement by working collaboratively with partners, clients, and internal parties.

• Conducted thorough credentialing verifications for healthcare providers, ensuring compliance with regulatory standards
• Communicated with providers and credentialing sources to obtain necessary documentation and information
• Reviewed and analyzed credentialing applications for accuracy and completeness, identifying discrepancies and resolving issues
• Maintained accurate and up-to-date provider information in the credentialing database, ensuring data integrity.

• Analyzed mortgage applications to ensure accurate escrow calculations and compliance with regulations
• Reviewed and reconciled escrow accounts to identify discrepancies and resolve issues promptly
• Collaborated with team members to streamline processes and improve efficiency in mortgage escrow operations
• Communicated effectively with clients and vendors to provide excellent customer service and resolve inquiries.

• Driver for Lyft, Runner for Favor Delivery, Security for Stadium People - working events at the following locations Ford Center at The Star, Toyota Stadium, Dr
• Pepper Ballpark and Comerica Arena

• Managed Manual and Form revisions for harmonization and compliance
• Analyzed policies and procedures of manuals
• Managed and met daily tasks consistently by working hard with strong mindfulness and sought out opportunities to go beyond requirements to support the business
• Created database objects like tables, views, procedures, triggers, and other functions
• Wrote macros to validate data and transfer information with V-LOOKUP for end users using Microsoft Office software such as PowerPoint and Excel
• Initiated and owned over five hundred DARTs in the Document Approval Routing Tool.

• Migrated, cleansed, and implemented data from a computer-based system to a cloud-based system using cloud-based software (SaaS) integrations
• Researched existing requirements for integrations between the stand-alone platform and partner systems as part of the issue analysis process
• Maintained, and updated files, and records using Excel and Access to support efficient transition to a new platform
• Engaged with members of the engineering team on the setup of the BOM (Bill of Materials) and reviewed activities regularly to identify opportunities for improvement
• Demonstrated a keen awareness of the importance of security, scalability, reliability, and feasibility in solution design
• Determined and collaborated with team members to conduct daily assignments for any ad-hoc requests while supporting the project lead.

• Presented actionable insights to cross-functional teams for campaign optimization and product development
• Built and published customized interactive reports and dashboards to provide sales, branding, logistics, and transportation reports consisting of tables, graphs, and slicers for departments inside and outside the company
• Created algorithms that linked internal shipping data and events with action filters, parameters, and calculated sets for preparing dashboards and presentations
• Communicated with marketing, sales, operations, and transportation daily to identify opportunities for improvement
• Supported execution of digital marketing campaigns
• Risk Management

• Provided support on the Track Wise Supplier II project
• Provided system support for end users
• Ensured data was cleansed and formatted to comply with standards
• Created tables, listings, and figures according to Supplier Processing Accounts utilizing SAP
• Wrote user guidelines documenting the training for the different systems.

• Developed process workflow
• Worked with Reverse Vision Software on Reverse Mortgage Loans
• Produced monthly reports ensuring consistent and accurate data in the results
• Fine-tuned queries for maximum efficiency and performance
• Assisted in the implementation of improvement and quality control initiatives that tracked, monitored, and addressed exception results from assigned reports and alerted management of any issues
• Developed strong communication and customer service skills through interactions with clients and lenders.

• Analyzed and maintained new loan activity and filings of existing loans
• Worked with Reverse Vision Software on Reverse Mortgage Loans
• Performed and provided in-depth analysis of loan and portfolio data that resulted in quality recommendations and portfolio risk reductions for pre-and post-funding, time-sensitive pre-funding, pre-foreclosure, and quality control
• Performed and interpreted analysis of changes to current and pending regulations, compliance, laws, and guidance.

• Prepared Requests for Proposal (RFPs), bids, and quotes for circulation
• Administered, analyzed, and performed contract reviews with suppliers for short - and long-term needs including pricing, delivery, schedules, and terms
• Lead review and analysis sessions with customers and partners
• Consulted with vendors and internal departments to gather requirements and plan milestones in the research, development, and implementation phases to understand their needs and shape buying strategies
• Identified the best product based on factors such as quality and performance specifications and favorable pricing
• Risk Management
• Negotiated contracts with vendors resulting in cost savings for the company.

• Managed inventory for aircraft parts, ensuring timely delivery and availability for maintenance
• Coordinated purchasing and shipping processes to maintain stock levels and meet deadlines
• Conducted monthly audits to verify inventory accuracy and prevent shortages
• Utilized computerized inventory management systems to track items and generate reports for analysis.