Jordan Stuart
Mentor,OH
Summary
VLT Technician at JACK Thistledown Racino with a proven track record in troubleshooting and enhancing customer satisfaction. Skilled in de-escalating tense interactions, maintaining safety protocols, experience in observation and detailed reporting to ensure accuracy and compliance. I effectively trained new staff, reducing system downtimes. Committed to delivering exceptional service and attention to detail.
Overview
8
8
years of professional experience
Work History
Vlt Technician
JACK Thistledown Racino
08.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Warehouse Worker
Heiland Elctoncs
01.2019 - 03.2020
- Consistently lifted materials weighing as much as 90 pounds.
- Maintained clean workspaces
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in receiving, stocking and distribution of merchandise.
Security Officer
Salvation Army Food Pantry
03.2017 - 2019
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Reported suspicious activities and persons to law enforcement.
- Monitored CCTV cameras and alarm systems
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Cyber Security
Lakeland Community College
Willoughby, OHSkills
- Skilled in de-escalating tense guest interactions
- Attention to detail
- Customer service
- Troubleshooting
- Written/Verbal communication
- Well-versed in racino protocols and procedures
Timeline
Vlt Technician
JACK Thistledown Racino
08.2022 - Current
Warehouse Worker
Heiland Elctoncs
01.2019 - 03.2020
Security Officer
Salvation Army Food Pantry
03.2017 - 2019
Cyber Security
Lakeland Community College