Jordan Surgeon
Greensboro,NC
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
11.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Strapped items down over protective padding to secure throughout transportation.
- Drove forklifts, pallet jacks and other equipment to move materials.
Food Delivery Drive
Door Dash
12.2024 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Billing Specialist
Conduent
12.2022 - 12.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
Billing Customer Service Representative
LabCorp
05.2017 - 11.2022
- Answering 70-100 calls a day related to lab specimen billing issues.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Animal Science
A&T State University
Greensboro, NCHigh School Diploma -
Southwest Guilford High School
High Point, NCCertification
- HIPPA Certification
- OSHA Bloodborne Pathogens Certification
- Hazard Communications Certificate
- Medical Courier Specimen & Transportation Collections Certification
Timeline
Warehouse Worker
Amazon
11.2025 - Current
Food Delivery Drive
Door Dash
12.2024 - Current
Billing Specialist
Conduent
12.2022 - 12.2025
Billing Customer Service Representative
LabCorp
05.2017 - 11.2022
Animal Science
A&T State University
High School Diploma -
Southwest Guilford High School