Jordan S. White
Crandall
Summary
-Sales and relationship manager for a wholesaler with more than 10 years of experience. Committed to building strong team and client relationships, understanding their needs, and providing effective tailored solutions to drive customer engagement and brand loyalty. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
13
13
years of professional experience
Work History
Team Member
Tractor Supply Co.
Seagoville
12.2023 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used handheld scanners for warehouse management system compliance.
- Communicated with team members to coordinate efficient and accurate movements.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Greeted customers and retrieved requested products to drive satisfaction.
- Faced products on shelves and displays to meet company policies.
Territory Sales Manager
Gat Sport
Texas
06.2024 - 11.2024
- Reset store displays for special events and seasonal merchandise changes.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Developed solid connections with customers to promote products.
- Maintained accurate records of sales activity using CRM software systems.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Manager
Ultimate Sport Nutrition
Frisco
06.2012 - 04.2024
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Led a team of 7 employees, ensuring high productivity and excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored staff performance and addressed issues.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Created and managed budgets for travel, training, and team-building activities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Licensed Insurance Agent
Optum Insurance
Richardson
01.2013 - 05.2014
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Achieved established sales targets by generating new customer accounts.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided technical support when necessary during calls as part of customer service duties.
- Developed appropriate quotes based on risk information.
Education
Business -
SMU Cox School of Business
Dallas, TX01.2012
Business -
Collin College
Plano, TX01.2004
High School -
Celina High School
Celina, TX01.2002
Skills
- Cleaning
- Complaint resolution
- Goal setting and achievement
- Component assembly
- Money handling
- Team building
- Equipment operation
- Shipping and receiving
- Problem-solving
- Heavy lifting
- Stakeholder management
- Workplace safety
- Product knowledge
- Sales expertise
Areas Of Experience
- Store management
- Marketing campaigns
- Logistics
- Product selection
- Stocking
- Inventory
- Warehouse management
- Packaging handler
- Distribution
Timeline
Territory Sales Manager
Gat Sport
06.2024 - 11.2024
Team Member
Tractor Supply Co.
12.2023 - Current
Licensed Insurance Agent
Optum Insurance
01.2013 - 05.2014
Manager
Ultimate Sport Nutrition
06.2012 - 04.2024
Business -
SMU Cox School of Business
Business -
Collin College
High School -
Celina High School
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