Jordan Szymanski
27899 Harvard Rd ,OH
Summary
Dynamic leader with a proven track record at Panini's Bar and Grill, excelling in customer service and team leadership. Enhanced customer satisfaction and team performance through effective staff training and development, and decision-making skills. Achieved significant improvements in operational efficiency and service quality, demonstrating exceptional verbal and written communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Paninis Bar and Grill
04.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed and motivated employees to be productive and engaged in work.
Server
Paninis Bar and Grill
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host
Paninis Bar and Grill
03.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Hygiene Assistant
Exceptional Smiles at Landerbrook
05.2022 - 11.2022
- Administered routine dental hygiene procedures and treatments.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Adhered to confidentiality laws established by State and federal government regarding HIPAA.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Assisted hygienists in providing top-notch dental care, ensuring efficient appointment times and patient satisfaction.
- Participated in continuing education opportunities to stay current on best practices within the field of dental hygiene assistance.
- Demonstrated strong attention to detail by accurately recording medical histories and updating patient files as needed.
- Ensured proper sterilization of dental instruments, minimizing the risk of infection or illness.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Team Member
Pulp Juice And Smoothie Bar
11.2018 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
Education
Some College (No Degree) - Dental Hygiene
Lakeland Community College
Willoughby, OHHigh School Diploma -
Orange High School
Pepper Pike Ohio06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
Certification
Dental Assistant Radiographer Certificate
Timeline
Manager
Paninis Bar and Grill
04.2024 - Current
Server
Paninis Bar and Grill
05.2022 - Current
Hygiene Assistant
Exceptional Smiles at Landerbrook
05.2022 - 11.2022
Host
Paninis Bar and Grill
03.2020 - Current
Team Member
Pulp Juice And Smoothie Bar
11.2018 - 11.2019
Some College (No Degree) - Dental Hygiene
Lakeland Community College
High School Diploma -
Orange High School
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