Jordan Taylor
Columbus,Ohio
Summary
Results-driven Operations Leader with a proven track record in field services, supply chain logistics, and business-to-business eCommerce operations. Skilled in coordinating complex projects, optimizing processes, and driving team success. Proficient in problem-solving and communication, with a focus on delivering exceptional customer service and exceeding performance targets. Eager to leverage experience and expertise to drive operational excellence and contribute to company success.
Overview
11
11
years of professional experience
Work History
Senior Analyst / Senior Project Manager
Best Buy for Business
Richfield , MN
01.2024 - Current
- Analyzed data from various sources to identify trends and patterns.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Identified areas for improvement within existing systems through use of descriptive statistics or predictive modeling techniques.
- Collaborated with IT teams on implementation of new tools and technologies related to analytics initiatives.
- Maintained an up-to-date knowledge base on industry trends, technologies, and best practices in the field of analytics.
Senior Analyst, Ecommerce
Best Buy for Business
Richfield, MN
05.2021 - 01.2024
- Responsible for executing complex responsibilities in support of Vertical Business initiatives, with specialization in e-Commerce and education solutions
- Manages client reporting analytics, order flow, product assortment, and post-sale customer excellence for leading e-Commerce accounts
- Provides supply chain statistics to coordinate lowest cost sourcing options via core and external product fulfillment partners
- Ensures SLAs are met or exceeded and daily tasks such as post-sale order management, cost, and price list adjustments, bid pricing/management, coordinating services, and account reconciliation are completed
- Maintains strong partnerships with cross-functional teams to provide field services expertise, executive level research and communication to achieve project goals and escalation resolution.
Owner
Stone Cold Carriers
Eaton, OH
04.2021 - 04.2023
- Responsible for administering day-to-day activities for two Class A certified semi-trucks which complete standard box and flatbed shipping tasks, respectively
- Including but not limited to payroll, invoicing, reports, finances, and dispatching
- Established transportation cost standards and economical shipping practices
- Negotiated contracts with outside providers to minimize costs to the company.
Field Operations Manager
Best Buy - Geek Squad
Columbus, Ohio
07.2017 - 05.2021
- Skilled field services leader with a strong concentration in applied retail operations practices, fleet management, and premium appliance fulfillment
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Ensured effective communication between field personnel and corporate office.
- Assessed operational performance of field employees and provided feedback for improvement.
- Implemented best practices in order to maximize efficiency of operations.
Manager - Administration
Best Buy - Pacific Kitchen & Home
Columbus, Ohio
09.2016 - 07.2017
- Practicing strong interpersonal skills to filter customer concerns and to deescalate situations to find resolutions
- Use of in-depth system knowledge to oversee logistics of major appliances to ensure a positive in-home experience
- Constant contact with out-of-store delivery partners to gain vision on scheduling and product availability
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Manager – Customer Service
Best Buy
Columbus, Ohio
02.2016 - 09.2016
- Acted as manager on duty to ensure customer satisfaction throughout the store
- Building strong team bonds and improving employee's interpersonal and sales skills to better performance
- Maintained knowledge of company policies and standard operating procedures which influence how to filter customer concerns and govern results positive to the business.
Sales Supervisor, AT&T
Best Buy
Columbus, Ohio
09.2015 - 02.2016
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Identified potential opportunities for new business development activities.
- Generated effective sales strategies and taught new employees company's procedures and policies.
Back Office / Hiring and Recruiting Manager
Best Buy
Dublin, Ohio
11.2014 - 09.2015
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Analyzed daily cash balances, monitored funding sources, and prepared cash flow projections.
- Developed, implemented, and maintained back office procedures and policies.
Customer Service Coordinator
Best Buy
Dublin, Ohio
07.2014 - 10.2014
- Assisted in the development of quality assurance standards for customer service operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Identified potential opportunities for improvement within the customer service department.
Cellular Sales Consultant
Best Buy
Dublin, Ohio
07.2013 - 07.2014
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
Education
Bachelor of Science - Business & Operations Management
University of Phoenix
Phoenix, AZSkills
- SQL reporting
- PowerBI
- Schedule Management
- Hyphen BuildPro / SupplyPro
- Analytical Thinking
- Workflow Optimization
- Logistics Oversight
- Data Analysis
- Inventory Management
- Process Improvement
References
References available upon request.
Timeline
Senior Analyst / Senior Project Manager
Best Buy for Business
01.2024 - Current
Senior Analyst, Ecommerce
Best Buy for Business
05.2021 - 01.2024
Owner
Stone Cold Carriers
04.2021 - 04.2023
Field Operations Manager
Best Buy - Geek Squad
07.2017 - 05.2021
Manager - Administration
Best Buy - Pacific Kitchen & Home
09.2016 - 07.2017
Manager – Customer Service
Best Buy
02.2016 - 09.2016
Sales Supervisor, AT&T
Best Buy
09.2015 - 02.2016
Back Office / Hiring and Recruiting Manager
Best Buy
11.2014 - 09.2015
Customer Service Coordinator
Best Buy
07.2014 - 10.2014
Cellular Sales Consultant
Best Buy
07.2013 - 07.2014
Bachelor of Science - Business & Operations Management
University of Phoenix
Similar Profiles
HEATHER WAGNERHEATHER WAGNER
Account Manager, Senior Sales Account Manager at Best Buy For BusinessAccount Manager, Senior Sales Account Manager at Best Buy For Business
SHAKEEB MSHAKEEB M
Lead of Mobile Engineering at Buy Me A Coffee, Hilite Business ParkLead of Mobile Engineering at Buy Me A Coffee, Hilite Business Park
CHÉ ZACHARYCHÉ ZACHARY
Strategic Education Account Manager at Best Buy BusinessStrategic Education Account Manager at Best Buy Business