JORDAN TAYLOR
Kansas City,MO
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Consultant
Oracle
Kansas City, MO
10.2022 - Current
- Conducted thorough assessments of current workflows and provided strategic recommendations,
resulting in a 26% improvement in end-user experience and adherence to Cerner best practices. - Utilized advanced data analysis techniques to interpret user experience data, identifying key areas for
improvement and driving a 20% increase in overall user satisfaction. - Developed and maintained strong client relationships, achieving adoption objectives by providing
tailored end-user support services and increasing client retention rates by 18%. - Received recognition for delivering successful outcomes in go-live initiatives.
- Led multiple successful go-live initiatives, demonstrating strong leadership and project management
skills.
Adoption Consultant
Cerner
Kansas City, MO
04.2021 - 10.2022
- Achieved increased efficiency by evaluating current EMR and processes, identifying areas for improvement, and implementing changes aligned with Cerner best practices.
- Prompt and efficient identification of clinician needs.
- Implemented strategies to optimize the utilization of technological shortcuts in educating clinicians.
Family Educator
Growing Futures Early Education Center
01.2021 - 04.2021
- Educated parents on developmental, nutrition, and medical needs
- Provided support and encouragement to promote self-advocacy and self-sufficiency in client families.
- Created and applied individualized educational programs for families with special needs children.
- Conducted home visits to assess the family's educational needs and progress.
- Developed relationships with local organizations in order to expand opportunities for families served by the program.
- Counseled parents on issues related to parenting styles, discipline strategies, communication methods.
- Collaborated with other professionals to coordinate services for families.
- Fostered a safe environment for all family members by implementing behavior management strategies.
Customer Service Representative
General Dynamics Information Technology Inc
Lawrence, KS
08.2017 - 07.2019
- Managed phone calls utilizing strong customer service skills in healthcare industry, addressing consumer health needs and offering health plans
- Led coordination efforts among multiple health providers to optimize consumer experience with the ACA, utilizing computer applications such as Microsoft software.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Youth Development Professional
Boys and Girls Club
Lawrence, KS
08.2018 - 11.2018
- Supervised large groups of 30+ students in an interactive afterschool program
- Planned weekly activities, coordinated between staff and students, and ensured provision of healthy lunch and dinner options for children at the club.
- Assisted youths in developing short-term goals that would lead them towards long-term success.
- Developed strategies to motivate disengaged or struggling youth.
- Supported teens in making healthy lifestyle choices.
- Facilitated workshops on communication skills and leadership techniques for teenagers.
- Oversaw safety and security of each youth under supervision.
Sales Associate
JCPenney
Lawrence, KS
10.2016 - 02.2017
- Provided customer support during their shopping experience
- Met weekly, monthly, and quarterly sales quotas and successfully sold products, goods, and services to customers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
Banking Customer Service Representative
USA800
Lawrence, KS
08.2016 - 01.2017
- Maintained accurate records of customer accounts and transactions using the bank's computer system.
- Managed a portfolio of loan accounts ensuring timely repayment of principal and interest payments were made according to policy guidelines.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
Manager
Einstein Bros. Bagels
Leawood, KS
07.2014 - 05.2016
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Political Science And Government
University of Kansas
Lawrence, KS05.2020
Skills
- Research and Development
- Strategic Planning
- Client Engagement
- Software troubleshooting
- Data Analytics
- Attention to Detail
Leadership Experience
- Kauffman Scholar
- Vice President, Event chair, Black Pre-Law Society BPLS
- Vice President, Event chair, NHSLS National Society of Leadership and Success
- Amnesty international KU
- ACLU of KU (American Liberties Union)
- Emily Taylor Center for Women & Gender Equity
- Phi alpha delta (pre-law chapter)
- Crimson & blue society
Certification
- CRCP certified revenue cycle representative
Affiliations
- Volunteer at KC Pet project in Parvo Unit.
- Shadow Veterinarian at KCVC Dr. Melling.
Internships
- Nkaikela Youth Group - located in Gaborone, Botswana.
- Jim Barnett for Governor Campaigning
- Young Dems. Campaigning for Paul Davis
- Kansas Legislature - Topeka, Kansas
- Botswana National Youth Council - Nkaikela (Intern)
- Botswana - Baylor Children's Clinical Centre of Excellence
Timeline
Staff Consultant
Oracle
10.2022 - Current
Adoption Consultant
Cerner
04.2021 - 10.2022
Family Educator
Growing Futures Early Education Center
01.2021 - 04.2021
Youth Development Professional
Boys and Girls Club
08.2018 - 11.2018
Customer Service Representative
General Dynamics Information Technology Inc
08.2017 - 07.2019
Sales Associate
JCPenney
10.2016 - 02.2017
Banking Customer Service Representative
USA800
08.2016 - 01.2017
Manager
Einstein Bros. Bagels
07.2014 - 05.2016
Bachelor of Arts - Political Science And Government
University of Kansas