Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Taylor

Lebanon,TN

Summary

Throughout many years in the customer service industry, I have proven that I am a positive influence to work with, I tend to have ideas on how to improve systems and I have over 9 years of enhancing customer satisfaction through effective staff training and development. Proven expertise in customer relations, cash handling, fostering a positive work environment that drives team performance and operational excellence. Committed to continuous improvement and delivering high-quality service.

Overview

9
9
years of professional experience

Work History

Food Service Leader

7-Eleven
05.2025 - Current
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Interacted with over 100 customers per day regarding inquiries and complaints, resulting in 90% positive customer feedback.
  • Worked closely with the management to develop and implement staff training programs, leading to higher levels of employee satisfaction and improved service quality.
  • Ensured all equipment was properly maintained and repaired as needed, reducing downtime for essential kitchen functions.
  • Improved customer satisfaction by consistently providing high-quality food and service.

Cashier/Assistant Manager

Mapco Express
06.2022 - 04.2025
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with store manager to develop promotional strategies that boosted sales revenue.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.

Shift Manager

Hardees
11.2019 - 03.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Picker/Packer Associate

The Library Store
06.2019 - 11.2019
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.

Cashier

Publix
02.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Overnight Stocker

Kroger
12.2016 - 11.2018
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.

Cashier

Fred's Discount Store
10.2016 - 10.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Pekin Community High School/Wilson County Adult High School
Pekin, IL / Lebanon, TN
06-2017

Skills

  • Staff recruitment and retention
  • Food safety
  • Staff training and development
  • Cash handling proficiency
  • Sanitation standards
  • Continuous improvement mindset
  • POS system operation
  • Strong work ethic
  • Positive attitude
  • Quick learner
  • Customer service
  • Fast-paced environment
  • Cash register operation
  • Basic mathematics

Timeline

Food Service Leader

7-Eleven
05.2025 - Current

Cashier/Assistant Manager

Mapco Express
06.2022 - 04.2025

Shift Manager

Hardees
11.2019 - 03.2022

Picker/Packer Associate

The Library Store
06.2019 - 11.2019

Cashier

Publix
02.2018 - 05.2019

Overnight Stocker

Kroger
12.2016 - 11.2018

Cashier

Fred's Discount Store
10.2016 - 10.2018

High School Diploma -

Pekin Community High School/Wilson County Adult High School

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