Jordan T. Chaney
Casselberry,Florida
Summary
Operations and customer support professional with 8+ years of experience supporting high-volume retail, warehouse, and property management environments. Skilled in workflow coordination, customer records management, operational documentation, issue resolution, and customer systems support across fast-paced operations. Experienced in using operational platforms, work order systems, inventory management tools, and text-based ordering systems to process orders, maintain accurate records, and troubleshoot workflow or system-related issues. Strong written communication skills with advanced typing speed of 130 WPM and the ability to quickly learn new systems, manage multiple priorities, and deliver professional customer support.
Overview
9
9
years of professional experience
Work History
Operations & Property Support Associate
AJP CAM Real Estate Management
Winter Park, FL
01.2022 - Current
- Manage tenant service requests through internal work order and operational tracking systems
- Coordinate with tenants, vendors, and property teams to resolve issues and support daily operations
- Maintain operational records, documentation, and workflow status updates
- Monitor property conditions, identify operational concerns, and assist with preventative maintenance planning
- Prioritize requests, track resolutions, and maintain organized team communication
- Conduct property inspections and assist with operational upkeep to maintain safe and functional environments
Customer Service Associate
Walgreens
Orlando, FL
01.2021 - 01.2022
- Supported high-volume retail operations while delivering strong customer service and issue resolution
- Assisted with inventory management, stock tracking, merchandising, and store workflow organization
- Utilized internal systems to support daily store functions and efficient service during peak periods
- Collaborated with team members and leadership to maintain productivity and operational standards
- Managed customer interactions, transaction accuracy, and operational support in a fast-paced environment
- Maintained accurate customer and operational records while supporting efficient workflow coordination
Warehouse Operations Assistant
DBK Construction & Service Solutions
Orlando, FL
01.2020 - 01.2021
- Assisted management with technician scheduling, warehouse workflow, and daily operational priorities
- Maintained operational reports, documentation, and inventory records using Microsoft Office and tracking systems
- Organized equipment, tools, and inventory to support efficient field operations and technician readiness
- Supported workflow planning and cross-team coordination to improve operational efficiency
- Assisted with operational logistics, scheduling support, and inventory organization for technician teams
Shift Lead
Lowes Home Improvement
Orlando, FL
01.2017 - 01.2021
- Supervised team members and supported daily department operations in a high-volume retail environment
- Utilized Sterling IMS and Genesis Ordering System to process customer orders and maintain accurate records
- Entered and managed customer information, product details, quantities, and order documentation with strong accuracy
- Assisted customers and team members with troubleshooting order processing issues, workflow interruptions, ticket update problems, and system synchronization issues
- Coordinated inventory tracking, workflow management, and operational task completion across multiple departments
- Maintained organized communication between customers, team members, and department leadership to support efficient operations
Education
Bachelor's of Arts - Psychology
Valencia College
Certificate of Graduation - undefined
Lake Howell High School
05-2017
Skills
- Operations Coordination
- Customer Support & Issue Resolution
- Workflow & Task Management
- Customer Records Management
- Order Management Systems
- Documentation & Reporting
- Data Entry & Documentation Accuracy
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace & Remote Collaboration Tools
- Inventory & Resource Coordination
- Cross-Functional Communication
- Scheduling Support
- Operational Platforms & Ticketing Systems
- Process Improvement
- Problem Solving
- High-Volume Environment Support
- Sterling IMS
- Genesis Ordering System
- Microsoft Office Suite
- Work Order & Ticketing Systems
- Google Workspace
- Operational Tracking Systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
LANGUAGES
English
Timeline
Operations & Property Support Associate
AJP CAM Real Estate Management
01.2022 - Current
Customer Service Associate
Walgreens
01.2021 - 01.2022
Warehouse Operations Assistant
DBK Construction & Service Solutions
01.2020 - 01.2021
Shift Lead
Lowes Home Improvement
01.2017 - 01.2021
Certificate of Graduation - undefined
Lake Howell High School
Bachelor's of Arts - Psychology
Valencia College