Summary
Overview
Work History
Skills
Timeline
Generic

Jordan Thomas

Pea Ridge,AR

Summary

Results oriented leader with experience in customer service, sales, and relationship management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Problem solver mentality. Proven track record of building successful teams and departments. Wearer of many hats.

Overview

17
17
years of professional experience

Work History

Account Executive

ERC Only
11.2022 - Current
  • Executed successful sales strategies to convert leads into customers.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Helped prepare and package client files in preparation for their amended 941 filings for the Employee Retention Tax Credit
  • Helped clients secure over $5MM in Employee Retention Tax Credits

Chief Operations Officer

Fantasy Football Corporation
09.2019 - Current
  • Leveraged experience through vital management positions guiding business to success.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Formulated and executed strategic initiatives to improve product offerings.

Business Development Executive

LenCred Technologies
03.2013 - Current
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
  • Managed partnership network of 1500+ ISO's
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed training curriculum for Private Label and Key Account partnerships
  • Negotiated prices, terms of sales and service agreements.
  • Consistently exceeded company-defined sales quotas.

Restaurant General Manager

KMAC Enterprises
08.2006 - 03.2013
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Led and directed team members on effective methods, operations, and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Skills

  • Relationship Building
  • Account Management
  • Business Development and Planning
  • Prospecting and Cold Calling
  • Business Growth Opportunities
  • Verbal and Written Communication
  • Plan Sales
  • Coaching and Mentoring
  • Strategic Partnership
  • Training and Development
  • Customer Presentations
  • Research and Analysis

Timeline

Account Executive

ERC Only
11.2022 - Current

Chief Operations Officer

Fantasy Football Corporation
09.2019 - Current

Business Development Executive

LenCred Technologies
03.2013 - Current

Restaurant General Manager

KMAC Enterprises
08.2006 - 03.2013

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Jordan Thomas