Jordan Thomas

Work History

General Manager

LivWell Enlightened Health

02.2024 - Current

Overseeing the financial success of the store with full P&L and KPI responsibility
Responding to business needs and strategizing around business trends in order to drive profitable top line sales growth
Assessing, recruiting and screening talent
Drove business through customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention
Managed total store sales, profitability, and operational excellence
Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
Built teams that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
Review and interpret financial and operational reporting regularly, including store visit and audit results
Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow business
Train, coach, and develop direct reports using company programs, tools, and resources
Evaluate employee performance, providing feedback in a timely manner
Oversee store inventory, supplies, operating costs and budgets
Ensure compliance with PharmaCann policies, regulations adherence, procedures, and compliance standards
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
Support continuous improvement by implementing company programs and influencing end-user’s buy in
Helped drive Google reviews from 336 to 1084 in 6 months, increase visibility and business to our location.
Helped lead and convert a non profitable location into profitable business
Have trained audits in store and at multiple locations to help with loss prevention and record keeping.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed diverse teams of professionals, fostering positive work environment and high employee satisfaction.

Assistant General Manager

LivWell Enlightened Health

05.2022 - 02.2024

Helped to obtain total store sales, profitability, and operational excellence
Forecasted and adjusted payroll to maximize productivity, achieve sales & payroll goals, and complete workload
Helped to build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits
Reviewed and interpreted financial and operational reporting regularly which includes sales reporting and reviewing audit results
Identified underperforming metrics and developed strategies that leverage company programs, tools, and resources to improve and grow the business
Maintained and improved situations with low store morale during difficult business periods

Front of House Supervisor/ Sales Lead

Livwell Enlightened Health

01.2022 - 05.2022

Helped to achieve a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
Worked closely with Managers and Supervisors to exceed sales volume and KPI goals
Delivered results and strategic direction by ensuring day-to-day operations and follow up occurs through the store team
Communicated, worked closely, and successfully collaborated with Managers and Supervisors to achieve the organization’s goals
Ensured staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed
Lead team proficiencies in all areas of the store including but not limited to front desk, sales floor, and back of house to assist when necessary
Trained employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
Ensured compliance with all local, state and federal regulations.

Budtender

LivWell Enlightened Health

06.2021 - 01.2022

Educated and guided customers on the benefits and differences of cannabis products
Delivered the company’s retail promise to every customer and patient while ensuring high levels of customer satisfaction through excellent sales service
Have succeeded in achieving and exceeding sales goals set since employment
Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.

Hardlines and Electronics

SUPER TARGET

06.2017 - 03.2019

Partial shifts as a Cashier, selling Target debit and credit cards and checking out customers
Assisted in maintaining a well-organized sales floor, resulting in a visually appealing shopping environment for customers.
Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Assisted customers in finding suitable products, leading to increased sales and repeat business.

Box office tickets sales

AMC THEATRE

06.2015 - 02.2016

Regular customer greeting and rewards program sign ups
Sold the idea and got people signed up for rewards accounts
Enhanced customer satisfaction by providing personalized service and addressing individual needs.
Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
Managed daily operations for smooth box office functioning, ensuring excellent customer service.
Enhanced customer satisfaction by providing efficient and friendly service at concession stands.

Summary

Overview

Work History

General Manager

Assistant General Manager

Front of House Supervisor/ Sales Lead

Budtender

Hardlines and Electronics

Box office tickets sales

Education

Certification in Personal Training - Exercise Science

Bachelor of Arts - Music Performance

Bachelor of Arts - Music Business

Skills

Personal Information

References

Timeline

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