Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Thomas

Summary

A personable and dedicated customer service representative with extensive experience in customer relations and Data entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.

Overview

9
9
years of professional experience

Work History

Customer service clerk

City of Glenn Heights
09.2023 - Current
  • Addresses telephone and walk-in requests from customers seeking information, submitting applications for service and/or paying bills
  • Investigates and responds both verbally and in writing to complaints and inquiries from utility customers regarding billing, rates and city policies;
  • Arranges credit term payments, extensions and payment plans
  • Serves as point of escalation for difficult customers and/or billing problems
  • Assists with preparation of annual budget; tracks and reports monthly variances to plan
  • Assist with review and revision of Finance Department's policies and procedures
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.

Executive Kitchen Manager

I.C.U INDEPENDENT COMMUNITY UPLIFT
05.2022 - 07.2023
  • Ensure the quality of the meal service and compliance with Program requirement
  • Review the operation of the Program in our Kitchen
  • Documentation of meal production records, Meal Pattern Requirements (become familiar w/ different ways to serve and proportions along w/ the Food Buying Guide FBG);
  • Parent Provided Components (pg
  • 14); Fruits and Vegetables; Meat/Meat Alternates; Grains and Cereals
  • Motivated staff to perform at peak efficiency and quality.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Claims specialist

Allstate
09.2021 - 12.2022
  • Handle customer questions on processes, policies, next steps, and update claim information
  • Provide a variety of routine tasks of basic complexity requiring some independent judgment and are expected to provide compassionate service that is fast, fair, and easy, to ensure customer retention
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

Front-End Supervisor

Kroger
02.2016 - 11.2020
  • Provide customer service, assist in the management of the department and check stands, maximize all financial opportunities, and assume the management responsibilities in the absence of the manager
  • Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others

Education

HSD -

Franklin D Roosevelt.
05.2017

Skills

  • Efficient and Detail-Oriented
  • Technical Support
  • Insurance claims
  • Supervisory Experience
  • Email Support
  • Understanding Customer Needs
  • Creative Problem Solving
  • Call Documentation
  • Data Entry
  • Microsoft Office
  • Billing
  • Customer service excellence
  • Payment Processing
  • Fee Collection

Timeline

Customer service clerk

City of Glenn Heights
09.2023 - Current

Executive Kitchen Manager

I.C.U INDEPENDENT COMMUNITY UPLIFT
05.2022 - 07.2023

Claims specialist

Allstate
09.2021 - 12.2022

Front-End Supervisor

Kroger
02.2016 - 11.2020

HSD -

Franklin D Roosevelt.

Similar Profiles

CREATE PROFILE
Jordan Thomas