Jordan Thomas
Pittsboro,NC
Summary
Dynamic leader with a proven track record at Atlantic Solutions, enhancing team morale and customer satisfaction through innovative service processes and effective team leadership. Skilled in multitasking, organization, and technical troubleshooting, excel in driving operational efficiency and fostering strong customer relationships, achieving a significant increase in repeat business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Atlantic Solutions
05.2020 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Logistics Specialist
Harrison Brothers Inc
09.2011 - 03.2020
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Issued timely and accurate responses to both internal and external inquiries.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Leader in team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Provided customers with status updates for tracked packages.
- Built long-term relationships due to prompt and courteous service.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Implemented systems and procedures for accurate data collection and reporting.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Tracked and managed transfer paperwork such as packing lists.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Worked with customers to integrate processes and correct issues.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Validated inventory levels and updated systems using handheld devices.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Identified opportunities for inventory reductions.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Created reports to provide insights into logistics operations and performance.
- Built and established relationships with staff and vendors.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
- Created and managed budgets related to logistics and transportation.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Maintenance Technician
Governors Club
12.2007 - 09.2011
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Operated varied hand and power tools to complete repairs.
- Developed and implemented strategies to improve maintenance processes.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Performed preventive maintenance and repairs on various types of equipment.
- Installed and maintained plumbing and HVAC systems.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Repaired and replaced pumps, valves and motors.
- Installed new locks, door handles, and door closers.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Collaborated with team members to complete larger repair projects efficiently.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Northwood High School
Pittsboro, NC05.2003
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Certification
CPO (certified pool operator)
Timeline
Service Manager
Atlantic Solutions
05.2020 - Current
Logistics Specialist
Harrison Brothers Inc
09.2011 - 03.2020
Maintenance Technician
Governors Club
12.2007 - 09.2011
High School Diploma -
Northwood High School