Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Thomas

Schenectady,NY

Summary

Experienced Bartender skilled in high-volume and intimate bar environments. Proficient in mixology, customer service, cash handling, inventory management, and team collaboration. Highly regarded for creating innovative cocktails that elevate dining experiences and boost customer satisfaction. Demonstrated track record of enhancing bar operations and driving business growth.

Overview

9
9
years of professional experience

Work History

Bartender/Server

Unbeetable
09.2023 - Current
  • Created an assortment of unique cocktails, enhancing overall customer satisfaction
  • Maintained a well-stocked inventory by accurately forecasting demand using seasonality and local events
  • Ensured timely preparation by efficiently handling bar garnishes and mixers before the start of each shift.
  • Provided exceptional customer service by offering guidance on menu options and promoting drink specials, creating a positively memorable guest experience.

Lead Bartender

Daley's on Yates
08.2024 - 06.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Shaker and Vine
05.2023 - 09.2023
  • Overseeing seamless delivery of food and beverage services by bartenders.
  • Excelled under pressure by efficiently producing exquisite craft cocktails during fast-paced, intense shifts.
  • Managed bar inventory and restocked supplies as required, ensuring cleanliness and hygiene standards were upheld to prevent contamination
  • Increased customer retention by implementing expertise in diverse range of liquors and mixers.

Bartender/Server

Mexican Radio
03.2023 - 05.2023
  • Adhered to alcohol handling, sanitation, and safety procedures while ensuring proper dating, labeling, and rotation of beverage items.
  • Handled daily coordination of bar supply inventory, submitting orders to supervisor and providing support in receipt of deliveries.
  • Presented menu options to patrons, showcasing food and beverage selections; guided customers in choosing cocktails and courses, highlighting chef's specialties; provided expertise on suitable wine pairings and answered inquiries on food preparation.

Bar Back

Ola Mexican Kitchen
04.2022 - 11.2022
  • Ensured continuous availability of liquor, syrups, glasses, napkins and essential bar items during service hours.
  • Implemented effective organizational and cleanliness strategies for the bar area
  • Coordinated with managers, kitchen staff, and security personnel to ensure efficient service to customers
  • Managed emergency situations, such as broken glass clean-up and clogged drain clearance.

Head of Sales

SoCal Discount Nutrition
02.2018 - 04.2022
  • Demonstrated effective communication skills with diverse stakeholders including patrons, staff, and management.
  • Navigated various tasks efficiently and effectively in a fast-paced and demanding environment
  • Managed budgeting processes related to sales operations, including forecasting future revenue streams.

Billing Clerk/Bookkeeper

Superior Electrical Mechanical
01.2019 - 03.2021
  • Executed accurate calculations for credit terms, discounts, shipment charges, or rates to ensure precise completion of billing documents
  • Collaborated with CEO to optimize client experience through streamlined quoting and unparalleled customer service

Rehabilitation Technician

Coast Physical Medicine
01.2018 - 01.2019
  • Ensured treatment areas and equipment were properly cleaned and prepared for each session
  • Performed various clerical duties, including answering calls and maintaining appointment schedules.
  • Conducted patient observations during initial assessments, compiling and evaluating data for potential treatment.
  • Provided support to physical therapy team by assisting with complex treatment procedures and aiding patients during various physical activities.

Team Lead/Sales Manager

ASICS
03.2016 - 01.2018
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
  • Increased sales team effectiveness by implementing motivation strategies, conducting counseling sessions, and delivering comprehensive product knowledge education.
  • Determined customer needs through research and demonstrated how our solutions fulfill them

Education

B.S. in Computer Science -

Southern New Hampshire University
06.2022

Associates in Kinesiology -

Orange Coast Community College
12.2017

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • QuickBooks
  • JONAS
  • Python
  • Photoshop
  • Java
  • Analytical
  • Problem Solver
  • Self-Starter
  • Effective Communicator
  • Leadership Ability
  • Creative Mixology
  • Relationship Building
  • Tutor
  • Fast Learner
  • Multitasker
  • Organization Skills
  • Detail-Oriented

Timeline

Lead Bartender

Daley's on Yates
08.2024 - 06.2025

Bartender/Server

Unbeetable
09.2023 - Current

Bartender

Shaker and Vine
05.2023 - 09.2023

Bartender/Server

Mexican Radio
03.2023 - 05.2023

Bar Back

Ola Mexican Kitchen
04.2022 - 11.2022

Billing Clerk/Bookkeeper

Superior Electrical Mechanical
01.2019 - 03.2021

Head of Sales

SoCal Discount Nutrition
02.2018 - 04.2022

Rehabilitation Technician

Coast Physical Medicine
01.2018 - 01.2019

Team Lead/Sales Manager

ASICS
03.2016 - 01.2018

Associates in Kinesiology -

Orange Coast Community College

B.S. in Computer Science -

Southern New Hampshire University

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