Summary
Overview
Work History
Education
Skills
Interests
Timeline
Certification
Hi, I’m

Jordan Thomas

Cumming,GA
Jordan Thomas

Summary

Hospitality professional with proven leadership in winery and restaurant operations, currently serving as Lead Wine Steward at Chateau Elan. Certified in TIPS Alcohol Service, WSET Level 1 in Wines, and has completed the Supervisory Skill Builders course for the Certified Hospitality Supervisor (CHS) certification, I am now actively pursuing the Introductory Sommelier Certification by the Court of Master Sommeliers and the Food & Beverage Management Certification from Università Boccioni. Expertise in wine education, guest engagement, team training, and event coordination. Known for creating exceptional guest experiences, increasing wine sales through personalized recommendations, and fostering a collaborative, high-performance service culture.

Overview

4
years of professional experience
1
Certificate

Work History

Chateau Elan Resort & Winery

Lead Wine Steward
06.2025 - Current

Job overview

  • Educated guests on wine selections, enhancing overall dining experiences.
  • Provided exceptional customer service, fostering loyalty among resort patrons.
  • Conducted staff training sessions on wine knowledge, service etiquette, and sales techniques, improving overall team performance and sales.
  • Oversaw successful winery service and operations to handle guest throughout the day.
  • Managed inventory levels to ensure optimal stock availability and reduce waste.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Boosted wine sales through effective upselling techniques and in-depth product knowledge.
  • Set up wine tastings to bring in business and promote special offerings.
  • Motivated Employees to boost wine sells through wine knowledge and personal selling
  • Conducted wine tastings and tours, engaging guests with in-depth knowledge of vineyard practices and varietals.
  • Mentored junior staff on service standards, improving overall team efficiency and guest interaction quality.
  • Educated staff on Food and Wine pairings and, improving customer service and boosting sales.
  • Implemented training programs for new hires, fostering consistent service excellence across the team.
  • Developed weekly schedules for staff and maintained consistency week by week.
  • Assisted in planning and executing successful wine-tasting events, drawing both regular clients and new customers to the establishment. e.g. Private Velvet Room Tastings and Bordeaux Tastings
  • Trained employees for new promotional offerings and operational change
  • Collaborated with Winery Coordinator and Property Marketing Department in designing promotional materials that highlighted unique offerings and special events related to our daily operations.
  • Handled questions and concerns skillfully through in-person conversations, emails, and phonecalls.
  • Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.

Athens Country Club

Bartender and Server
11.2022 - 06.2025

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

1785 Bar and Gril

Bartender
05.2023 - 09.2024

Job overview

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Chic-Fil-A

Front of House Staff Member
11.2021 - 07.2022

Job overview

  • Established welcoming atmosphere by greeting each guest warmly.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

University of Georgia
GA

Bachelor of Arts from Music
05-2025

University Overview

  • Zell Miller Scholarship Recipient
  • Certification in Film and Media Scoring
  • Certification in Music Business

Mill Creek High School
Hoschton, GA

05-2020

Skills

  • Strong multitasking
  • Responsible alcohol service
  • Handling difficult customers
  • Memory retention
  • Professional appearance
  • Alcohol awareness
  • Team training and development
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise

Interests

  • Making Music
  • At-home Bartending
  • Gym Workouts
  • Watching Movies and TV Shows

Timeline

Lead Wine Steward

Chateau Elan Resort & Winery
06.2025 - Current

Bartender

1785 Bar and Gril
05.2023 - 09.2024

Bartender and Server

Athens Country Club
11.2022 - 06.2025

Front of House Staff Member

Chic-Fil-A
11.2021 - 07.2022

University of Georgia

Bachelor of Arts from Music

Mill Creek High School

Certification

  • TIPS On-Premise Alcohol Server Training Certification
  • WSET Level 1 Award in Wines
  • Certified Hospitality Supervisor (CHS) - Supervisory Skill Builders Course and Course Certifications - AHLEI
  • Mastering Luxury Hospitality: Fundamentals to Leadership - The École des Hautes Études Commerciales du Nord (EDHEC) Business School


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