- Making Music
- At-home Bartending
- Gym Workouts
- Watching Movies and TV Shows
Jordan Thomas, CFBS
Cumming,GA
Summary
Results-driven hospitality professional with proven leadership in winery and restaurant operations. Currently serving as Lead Wine Steward at Chateau Elan, overseeing all tasting room operations and ensuring exceptional guest experiences. Certified in TIPS Alcohol Service, Certified Food and Beverage Supervisor, ServSafe Alcohol, and WSET Level 1 in Wines, with additional training through the Supervisory Skill Builders program toward the Certified Hospitality Supervisor (CHS) credential. Actively pursuing advanced coursework in Food & Beverage and Hospitality Management to further strengthen managerial expertise. Recognized for excellence in wine education, guest engagement, staff training, and event coordination. Skilled at elevating service standards, driving wine sales through personalized recommendations, and fostering a collaborative, high-performance team culture.
Overview
5
5
years of professional experience
4
4
Certificate
Work History
Lead Wine Steward/Supervisor
Chateau Elan Resort & Winery
06.2025 - Current
- Delivered engaging wine education and pairing recommendations, enhancing guest experiences and strengthening customer loyalty.
- Conducted wine tastings and tours highlighting vineyard practices, varietals, and food pairings, consistently driving guest engagement and wine sales.
- Boosted sales through strategic upselling, personalized recommendations, and expert product knowledge.
- Designed and implemented staff training programs in wine knowledge, service etiquette, and sales techniques, elevating team performance and service consistency.
- Mentored and motivated employees to achieve sales goals while upholding high hospitality standards.
- Developed Standard Operating Procedures (SOPs) for the Tasting Room, streamlining daily operations and improving consistency.
- Partnered with Winery and Marketing teams to create promotional materials and execute special events, including private tastings and Bordeaux showcases.
- Managed inventory to maintain stock availability, reduce waste, and support event operations.
- Created and maintained weekly staff schedules to ensure optimal coverage and operational efficiency.
- Assisted in planning and executing private and large-scale tasting events, attracting new clientele and driving repeat business.
- Handled guest inquiries and concerns with professionalism across in-person, phone, and email channels.
- Incorporated guest and management feedback to refine service delivery and consistently meet revenue targets.
- Created training modules, examinations and steward guide for new and current stewards in the tasting room.
Bartender and Server
Athens Country Club
11.2022 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on cocktail preparation and customer service best practices.
- Developed comprehensive training materials to enhance bartender knowledge and skill sets.
Bartender
1785 Bar and Gril
05.2023 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Front of House Staff Member
Chic-Fil-A
11.2021 - 07.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Arts - Music
University of Georgia
GA05-2025
High School Diploma -
Mill Creek High School
Hoschton, GA05-2020
Certification
- TIPS On-Premise Alcohol Server Training Certification
- WSET Level 1 Award in Wines
- Certified Hospitality Supervisor (CHS) - Supervisory Skill Builders Course and Course Certifications - AHLEI
- Certified Food and Beverage Supervisor (CFBS) - International Hospitality Institute
Professional Development
- Mastering Luxury Hospitality: Fundamentals to Leadership - The École des Hautes Études Commerciales du Nord (EDHEC) Business School
- ServSafe Alcohol Course & Primary Exam - ServSafe
- Bar & Hospitality Management Training Course with Instructor Oliver Barwell
Skills
- Proficient in managing multiple tasks
- Alcohol service management
- Wine service management
- Strategic team guidance
- Employee scheduling
- Effective memory retention
- Consistent professional demeanor
- Alcohol consumption knowledge
- Employee development programs
- Consistently dependable
- Team player attitude
- Strong tolerance
- Effective verbal communication
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Inventory management
- Food pairing
- Upselling strategies
- Wine Knowledge
- Waste reduction
Timeline
Lead Wine Steward/Supervisor
Chateau Elan Resort & Winery
06.2025 - Current
Bartender
1785 Bar and Gril
05.2023 - 09.2024
Bartender and Server
Athens Country Club
11.2022 - 06.2025
Front of House Staff Member
Chic-Fil-A
11.2021 - 07.2022
Bachelor of Arts - Music
University of Georgia
High School Diploma -
Mill Creek High School