- Electronics and PC's
- Martial Arts
- Motorcycles
- Video Gaming
- Personal Development and Self-Improvement
Jordan Thompkins
Saint Johns
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of team productivity and lifting everyone's mood.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
Firehouse Subs
02.2022 - 09.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with team members to complete orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Took orders, prepared meals, and collected payments.
Shift Leader
Firehouse Subs
09.2024 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Education
Associate of Science - Network Engineering
FSCJ
Jacksonville, FL01-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Extensive PC Knowledge
Certification
- ServSafe
- HTML
- Python
- Florida Driver's License
Interests
Timeline
Shift Leader
Firehouse Subs
09.2024 - 01.2025
Crew Team Member
Firehouse Subs
02.2022 - 09.2024
Associate of Science - Network Engineering
FSCJ